Infrastructure Support Engineer
About The Position
The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. The role installs, configures, maintains, supports, and optimizes infrastructure hardware, software, and communication links. It also participates in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted. The position supports client environments remotely and occasionally onsite, handles ticket- and SLA-driven work, and supports and maintains Microsoft 365 tenants as well as on-premises and cloud-based environments. It primarily operates in a professional office environment and involves prolonged sitting, extensive computer use, and regular operation of standard office equipment. Occasional evening or weekend work may be required based on business needs, and participation in a prescheduled on-call rotation is required. Work schedules may occasionally extend beyond 40 hours per week. FIT Technologies is headquartered in Cleveland and is an employee-owned company with more than 126 staff supporting clients through Ohio and metropolitan areas across more than 10 states. The company is a non-smoking workplace and does not hire tobacco or vape users.
Requirements
- Experience with Windows Servers and Active Directory.
- Experience with AzureAD and Intune/Endpoint Manager.
- Experience with on-premises Exchange and Office 365.
- Experience working in a technical support environment.
- Understanding of and familiarity with IT policies and procedures.
- Experience with cloud-based services, specifically Azure and Office 365.
- Experience troubleshooting LAN/WAN connectivity issues.
- Experience registering domain names and configuring DNS records.
- Ability to analyze, implement, and support fixes or resolutions.
- Ability to interface with all levels of the organization, both technical and non-technical.
- Excellent organizational and written and verbal communication skills.
- Self-motivation and ability to work independently with minimal supervision.
Nice To Haves
- A+, MCP, Network+, CCNA, and/or MCSE certifications.
- VMware experience.
Responsibilities
- Ensure the stability and integrity of voice, data, video, and wireless network services.
- Install, configure, maintain, support, and optimize infrastructure hardware, software, and communication links.
- Participate in installing, monitoring, maintaining, supporting, and optimizing on-premises and cloud-hosted Windows server environments.
- Support client environments remotely and occasionally onsite.
- Process ticket- and SLA-driven workloads.
- Support and maintain Microsoft 365 tenants.
- Support and maintain on-premises and cloud-based environments.
Benefits
- Health, dental, vision, and voluntary life insurance.
- Company-paid life insurance and long-term disability.
- Paid time off and 9 paid holidays.
- Paid military leave.
- Paid parental leave.
- Employee Stock Ownership Plan (ESOP).
- 401(k) with company match.
- Dependent Care FSA.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
