Infrastructure Specialist Associate

University of Illinois Urbana-Champaign•Urbana, IL

10d•Hybrid

About The Position

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We’re looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you’ll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, and supporting the holistic development of all students. Your work will play a crucial role in creating a thriving campus for everyone.

Requirements

High school diploma or equivalent.
Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year Associate’s Degree (60 semester hours) equals eighteen (18) months 90 semester hours equals two (2) years Bachelor’s Degree (120 semester hours) equals three (3) years).
Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Demonstrated experience providing application and/or desktop support to end-users.
Demonstrated experience troubleshooting Windows or MacOS workstation operating systems and applications.
Ability to work in a collaborative and varied team environment.
Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
Ability to effectively commmunicate to a variety of audiences (management, peers, users, and vendors).

Nice To Haves

Bachelor’s degree or higher in information technology, computer science, or related field.
Experience with Microsoft Active Directory, including group policy, access control and authorization.
Experience supporting network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
Experience supporting mobile technology platforms (e.g. tablets, iPads, and smartphones).
IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA A+, MCSE, CCNA, HDI Customer Service, etc.).

Responsibilities

Installation and configuration of workstations, mobile devices, and software.
Maintain patching, security, and other endpoint management of workstations and servers.
Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.
Provide assistance to help desk operations by providing application and desktop support to customers.
Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions.
Identify problems to be solved, and escalate appropriately.
Assume appropriate related additional duties to further the mission of the unit.
Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.