Infrastructure Specialist Associate (PN 20080134)

State of Ohio • Columbus, OH

3d • Onsite

About The Position

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion, Partnership, Respect. The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.

Requirements

• 18 months' combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.
• Successful completion of IT Apprenticeship program at designated agency.
• Completion of associate core program in computer science or information systems.
• Information Technology
• Computer Literacy
• Operational and Administrative Support
• Critical Thinking
• Organizing and Planning
• Priority Setting
• Verbal Communication
• Written Communication

Responsibilities

• Answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.
• Offers assistance with producing various reports for the center.
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develops and maintains documentation.
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support.
• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.
• Provides input and suggestions to supervisor/management relative to scope of duties.
• Stays up-to-date regarding current and new technologies, standards, and techniques.
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.
• Assists in conducting performance tuning for hardware and software.
• Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).
• Changes telephone system, (moves\adds\changes) updates speed dial, assists to pull reports.
• Supports DC payroll department with Kronos time clock hardware configuration.
• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree