Information Technologist 2, Office of Infrastructure Management, PN 20064539

State of Ohio•Columbus, OH

3d•Hybrid

About The Position

This position is within the Office of Infrastructure Management and is responsible for operating and performing customer support for remote and in-person employees. The role involves troubleshooting software issues, performing investigative work, and testing solutions with employees. Additionally, the Information Technologist 2 will coordinate with the Service Desk team on deployment projects such as laptop and iPad deployments, workstation moves, and monitor replacements. The position also includes building Knowledge Base documentation and training other team members.

Requirements

18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.
Or equivalent of minimum class qualifications for employment noted above.
Note: The official position description on file with the designated agency is to reflect the required technical experience.
Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted.
The job posting should also only list the required technical experience commensurate with the position in question.

Nice To Haves

Job Skills: Information Technology

Responsibilities

Operates and performs Customer Support both over the phone with remote employees and in person.
Troubleshoots Software issues with district and central office employees.
Performing investigative work into their issues, and testing solutions with them.
Coordinates with the Service Desk team to work on deployment projects; Things such as: Laptop deployments, iPad Deployments, moving of employee workstations, Monitor replacements
Builds Knowledge Base documentation and uses it to help train other team members

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Excellent work/life balance.
Receive regular pay increases; 1st increase after 4 months.
Experience growth opportunities within organization.
Participate in employee tuition reimbursement programs.
Receive a pension plan with 14% employer contribution