Infrastructure Solutions Architect

Zenfreed • Lansing, MI

1d • Hybrid

About The Position

Zenfreed is seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of the ServiceNow platform and its foundational services. The role is part of the ServiceNow platform team supporting ServiceNow CMDB and foundational services for IT solutions for the DTMB Office of Chief Technology Officer (OCTO).

This is a W2 position requiring 40 hours per week on a hybrid schedule, with two onsite days per week starting on the first day. Specific onsite days will be determined with the manager after selection. Local candidates are strongly preferred; non-local candidates must be willing to relocate at their own expense after acceptance without delay and follow the hybrid schedule. The stated working hours are Monday through Friday, approximately 8:00 a.m. to 5:00 p.m. There is no remote-only option.

Candidates must be authorized to work in the United States; sponsorship is not available. Employment requires a background check and drug screening.

Requirements

• At least 5 years of ServiceNow platform experience.
• Experience architecting and implementing enterprise ServiceNow solutions.
• Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Must be authorized to work in the United States; sponsorship is unavailable.
• Must undergo an employment background check and drug screening.
• Must work a hybrid schedule onsite two days per week; remote-only work is not available.

Nice To Haves

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Implementation Specialist certifications in CMDB, ITSM, ITOM, or ITAM.
• ITIL Foundations V3 or higher certification.
• Local candidates are strongly preferred.

Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Benefits

• Medical coverage options.
• Dental coverage options.
• Vision coverage options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior