16322 - Infrastructure Solutions Architect 5

Smith Johnson Tech • Lansing, MI

1d • Hybrid

About The Position

We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of the ServiceNow platform and its foundational services. The role is part of the ServiceNow platform team supporting ServiceNow CMDB and foundational services for delivery of IT solutions for the DTMB Office of Chief Technology Officer (OCTO). The position is hybrid, with two days per week onsite. Relocation is allowed, but candidates must interview in person.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 5 years of ServiceNow platform experience.
• At least 5 years of experience architecting and implementing enterprise ServiceNow solutions.
• Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Architect (CSA) certification.
• Candidates must be able to submit copies of certifications listed on their resumes.

Nice To Haves

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Implementation Specialist certifications in CMDB, ITSM, ITOM, or ITAM.
• ITIL Foundations V3 or higher certification.

Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Benefits

• Medical insurance; Smith Johnson pays 70% of the cost.
• Dental insurance; Smith Johnson pays 70% of the cost.
• Life insurance; Smith Johnson pays 100% of the cost.
• Disability insurance; Smith Johnson pays 100% of the cost.
• PTO and holiday time accrued monthly.
• Retirement plan with 3% matching.

What This Job Offers

• Career Level: Senior