Infrastructure Reliability Engineer

Fidelity Investments • Durham, NC

3d

About The Position

Fidelity is seeking an Infrastructure Reliability Engineer to join its Compute management team as part of the Reliability and Operations team. The role collaborates with senior technology professionals and operations peers, represents Compute Operations during incident calls, and supports critical server operations. It focuses on maintaining stable and secure infrastructure while identifying opportunities for automation and improved observability and promoting DevOps and EngOps practices.

The engineer manages Windows, Linux, and virtualization operating systems; oversees hypervisors and hardware infrastructure; executes patching and security compliance activities; and participates in incident management and change execution. The position also contributes to operational KPIs and metrics and works with global teams, vendors, engineering, operations leaders, and partners to investigate issues and implement solutions.

Within Fidelity’s Enterprise Infrastructure and Operations team, the engineer serves as primary requirements and delivery support personnel for compute platforms. The role works closely with engineering and architecture teams on solution design and implementation of automation for Engineering and Operations teams. Fidelity is transitioning to a full-time onsite working model through a phased rollout; onsite expectations vary by region and role and may evolve.

Requirements

• 5 or more years of IT experience across a broad range of technologies, focused on server and storage infrastructure.
• Strong knowledge of Windows OS and/or Linux, including Red Hat or Ubuntu.
• Experience with virtualization technologies such as VMware or OLVM.
• Experience with on-call coverage and incident management.
• Troubleshooting skills for operating system, hardware, and performance issues.
• Scripting and AI proficiency.
• Experience working with enterprise-level customers and application teams.
• Strong understanding of Agile methodology and IT Service Management.
• Comprehensive knowledge of infrastructure technologies including Linux, AIX, Windows, VMware, OpenStack, HP, and Dell.
• Ability to identify gaps and drive process improvements.
• Ability to collaborate with vendors, including Red Hat, HP, Dell, and IBM, on root cause analysis and solution implementation.

Nice To Haves

• Expertise in disk storage management; SAN/NAS/CAS infrastructure experience is a significant plus.
• Windows, VMware, and OLVM (Oracle Logical Volume Manager) experience is highly desirable.

Responsibilities

• Manage and administer Windows, Linux, and virtualization operating systems.
• Oversee hypervisors and hardware infrastructure.
• Drive automation and observability initiatives and promote DevOps and EngOps practices.
• Ensure security compliance and execute patching activities.
• Maintain environment stability and support critical server operations.
• Participate in incident management and change execution.
• Contribute to operational KPIs and metrics.
• Collaborate with global teams and vendors to resolve issues and implement solutions.
• Communicate effectively with engineering, operations leaders, and partners.
• Provide primary requirements and delivery support for compute platforms.
• Collaborate with engineering and architecture teams on solution design and implementation of automation for Engineering and Operations teams.
• Represent Compute Operations during incident calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed