Infrastructure Reliability Engineer

Fidelity•Durham, NC

About The Position

Fidelity is seeking an Infrastructure Reliability Engineer to join its Compute management team within the Enterprise Infrastructure and Operations team. The role supports compute platforms as primary requirements and delivery support personnel, working with engineering and architecture teams on solution design and high-quality automation for Engineering and Operations teams. The engineer administers Windows, Linux, and virtualization operating systems; oversees hypervisors and hardware infrastructure; and supports critical server operations. The position focuses on environment stability and security, automation and observability, DevOps and EngOps practices, patching and security compliance, incident management, change execution, and operational KPIs and metrics. It also involves collaboration with global teams, vendors, engineering, operations leaders, and partners to resolve issues and implement solutions. The role includes representing Compute Operations during incident calls. Fidelity states that it is transitioning to a full-time onsite working model through a phased rollout; onsite expectations vary by role and location and may evolve. Fidelity will not provide immigration sponsorship for this position.

Requirements

At least 5 years of IT experience across a broad range of technologies, focused on server and storage infrastructure.
Strong knowledge of Windows operating systems and/or Linux, including Red Hat or Ubuntu.
Experience with virtualization technologies such as VMware or OLVM.
Experience with on-call coverage and incident management.
Troubleshooting skills for operating system, hardware, and performance issues.
Scripting and AI proficiency.
Experience working with enterprise-level customers and application teams.
Strong understanding of Agile methodology and IT Service Management.
Comprehensive knowledge of infrastructure technologies including Linux, AIX, Windows, VMware, OpenStack, HP, and Dell.
Ability to identify gaps and drive process improvements.
Collaboration with vendors for root cause analysis and solution implementation.

Nice To Haves

Disk storage management expertise; SAN/NAS/CAS infrastructure is a significant plus.
Windows, VMware, and OLVM (Oracle Logical Volume Manager) experience is highly desirable.

Responsibilities

Manage and administer Windows, Linux, and virtualization operating systems.
Oversee hypervisors and hardware infrastructure.
Drive automation and observability initiatives and promote DevOps and EngOps practices.
Ensure security compliance and execute patching activities.
Maintain environment stability and support critical server operations.
Participate in incident management and change execution, including representing Compute Operations during incident calls.
Contribute to operational KPIs and metrics.
Collaborate with global teams and vendors to resolve issues and implement solutions.
Communicate effectively with engineering, operations leaders, and partners.
Provide primary requirements and delivery support for compute platforms.
Collaborate with engineering and architecture teams on solution design and implementation of automation.
Work with vendors including Red Hat, HP, Dell, and IBM for root cause analysis and solution implementation.
Identify gaps and drive process improvements.