Infrastructure Operations Center Systems Administrator

Oak Ridge National Laboratory•Oak Ridge, TN

7d•Onsite

About The Position

The Digital Services Infrastructure and Operations Division in the Information Technology Services Directorate at Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Operations Center Systems Administrator on the Enterprise Operations Team. This team exists to provide compute and storage infrastructure for the enterprise operations of the Lab as well as a 24/7 monitoring operation for the Critical Systems run by the Laboratory. This position will be shiftwork and rotate for this team to be staffed 24/7/365.

Requirements

An AS degree in information technology/related technical subject and a minimum of 5 years of experience (an equivalent combination of education and experience will be considered)
Experience with PowerShell and Scripting via other tools
Experience with backup architecture and operations
Experience with SCCM and server patching
Experience managing a virtualized environment including tuning and maintenance
Experience with the Windows and Linux Server Platforms
Basic understanding of network communication and demonstrated troubleshooting techniques
Basic understanding of virtualization environments and operations
Experience with enterprise class backup solutions

Nice To Haves

Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators
Enterprise automated VM Cluster installation/configuration/management experience
Previous experience working in a government, scientific, or other highly technical environment
Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary
Experience in an environment requiring change control processes
Excellent written and oral communication skills.
Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Responsibilities

Document team processes including work instructions and maintaining a living knowledge base
Monitor infrastructure equipment and servers for uptime as well as performance
Assist in Backup Administration and Restore requests
Assist in Enterprise Server Patching
Assist in Server Vulnerability management
Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections
Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues
Provide off-hours support, troubleshooting, and escalation
Provide suggestions for process improvement and implementation when required
Install and configure software, both commercial packages and various open-source packages
Support data storage systems and backup services
Derive results for metrics on technical performance as requested
Engage with engineers to automate workflows
Locate and execute automation/self-healing solutions
Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.