systems administrator lead - Infrastructure & Engineering Operations
About The Position
The Systems Administrator Lead provides leadership and technical direction for day-to-day infrastructure operations, projects, escalations, and continuous improvement initiatives. The role connects technical teams, business partners, and customers to support reliable service delivery, resolve issues, and identify opportunities to improve processes and operational effectiveness. Success requires strong communication, customer service, and collaboration skills, the ability to build trusted partnerships, coordinate across teams, and lead technical efforts in a fast-paced environment. The role leads systems administration operations and infrastructure support, drives improvements in processes and system reliability, reduces operational friction, and enhances the customer experience. It also serves as a trusted technical resource for teams, partners, and stakeholders.
Requirements
- 4–6+ years of relevant experience.
- Growing knowledge of systems engineering and administration.
- Education and/or equivalent experience in a prior Systems Administrator position.
- Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions.
- Demonstrates junior leadership skills to help junior staff excel in their roles.
- Building foundational skills to automate manual processes and growing technical acumen in the role.
- Ability to balance multiple priorities and meet deadlines.
- Strong communication, customer service, and collaboration skills.
Responsibilities
- Lead day-to-day systems administration operations, including technical projects, escalations, incident resolution, and infrastructure support.
- Drive continuous improvement by identifying opportunities to strengthen processes, improve system reliability, reduce operational friction, and enhance the customer experience.
- Build cross-functional partnerships through clear communication, collaboration, and a customer-focused approach.
- Serve as a trusted technical resource for teams, partners, and stakeholders.
- Help junior staff excel in their roles.
Benefits
- Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire and sick time accrued at 1 hour for every 25 hours worked.
- Eight paid holidays and two personal days per year.
- Eligible participation in a 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
