Infrastructure Engineer

Midtown Athletic Clubs•Chicago, IL

1d•Hybrid

About The Position

Midtown is seeking an Infrastructure Engineer to implement, support, and maintain the systems that keep its clubs and corporate teams connected, secure, and productive. This hands-on Corporate IT individual-contributor role provides Level 3 support for Cisco-, Meraki-, and Microsoft-centered infrastructure, escalated technical issues, and server and network performance, security, documentation, and improvements. The position supports hybrid cloud and on-premise systems across corporate and club environments and works with IT, Development, Software Support, Business Intelligence, Help Desk, and Technical Support teams. The role is hybrid, with work from home and required in-office attendance two days per week (Monday and Tuesday). It is based in the Chicago area and may involve limited travel to Midtown club locations in the United States and Canada. Success means maintaining reliable, secure, documented, and available infrastructure; resolving escalated issues with clear communication and follow-through; monitoring and improving Azure, server, network, and Microsoft platform environments; meeting project and ticket deadlines and SLAs; and turning recurring issues into practical recommendations or project plans.

Requirements

At least 5 years of experience in infrastructure engineering, systems administration, cloud administration, or a similar technical role.
Working experience implementing and supporting Microsoft infrastructure, including Azure, Active Directory, Group Policy, SCCM, Intune, Windows Server, Exchange, and SharePoint.
Working experience implementing and supporting infrastructure concepts including networking, virtualization, DNS, DHCP, ADFS, firewalls, VPNs, PowerShell, and cloud resources.
Ability to implement and support security requirements, security patching, encryption, server management, monitoring, documentation, and availability.
Background implementing and supporting Azure environments, Azure AD, Microsoft enterprise platforms, and operational monitoring tools.
Track record supporting Active Directory, Group Policy, Microsoft 365, SCCM, Intune, Windows Server, and endpoint administration.
Practical experience with business continuity, disaster recovery, phone systems, infrastructure administration, and cloud security.
Strong troubleshooting, communication, project support, cross-functional collaboration, and attention to detail.
Alignment with Midtown’s core values: Win together, Glass half-full, Passionate about helping others, Better than yesterday, and Kind.

Nice To Haves

Microsoft Azure certification, MCSA Server or higher, CCNA, or comparable technical certification.

Responsibilities

Implement and support Azure, Active Directory, Group Policy, Microsoft Teams, Microsoft 365, SCCM, Intune, SharePoint, Hyper-V, Windows Server, and Exchange environments.
Implement LAN switching, firewall, SD-WAN, Wi-Fi, phone systems, cloud-based security solutions, and related infrastructure services.
Troubleshoot escalated application, security, server, and network issues and serve as an escalation point for support teams.
Implement Azure design, security access, monitoring, data protection, disaster recovery, business continuity, and secure cloud management practices.
Create, validate, update, and share technical documentation.
Recommend infrastructure and process improvements.
Help monitor uptime, system performance, security, compliance, documentation, and recurring technical issues.
Support infrastructure systems across corporate and club environments, including hybrid cloud and on-premise systems.
Collaborate with IT, Development, Software Support, Business Intelligence, Help Desk, and Technical Support teams.
Meet deadlines and SLAs on assigned projects and tickets, and evaluate recurring issues for practical recommendations or project plans.