Infrastructure Engineer Staff - Dynatrace SME
About The Position
AEP is seeking an experienced Enterprise Observability and Monitoring Engineer to serve as a subject matter expert for enterprise monitoring technologies, including Dynatrace and related monitoring platforms. The role designs, implements, administers, enhances, and operationally supports AEP’s enterprise monitoring ecosystem, partnering with application, infrastructure, cloud, cybersecurity, and operations teams to deliver proactive monitoring, performance management, automation, and observability solutions across critical business applications and infrastructure. The engineer plans, researches, evaluates, designs, and engineers enterprise technology infrastructure; independently completes and leads complex infrastructure projects; and provides technical support, troubleshooting, cost estimates, recommendations, documentation, configuration, and platform maintenance. The role also helps manage system upgrades, monitor performance, and install and configure hardware. It collaborates with project managers, architects, solution engineers, technicians, and business analysts to deliver reliable technology solutions aligned with AEP standards, architectures, and best practices. Responsibilities span Dynatrace administration and application performance monitoring; Windows, Linux, VMware, OpenShift, cloud, database, network, storage, and enterprise application monitoring; custom extensions, dashboards, alerting, and automation; incident response and root cause analysis; ServiceNow and event-management integration; monitoring for cloud, SaaS, containerized, and microservices applications; customer consultation and application onboarding; and documentation, governance, and regulatory monitoring support, including NERC/CIP. A bachelor’s degree in computer science, engineering, or a related technical field is required. The posting also lists 10 years of relevant work experience as required, while noting that an equivalent combination of education and experience may be considered. Compensation range: $116,255.00–$151,132.50. The stated physical demand level is sedentary work, involving sitting most of the time with occasional walking or standing and exertion of up to 10 pounds occasionally.
Requirements
- 5+ years supporting enterprise monitoring or observability platforms.
- 5+ years supporting large-scale enterprise infrastructure environments.
- Experience administering Dynatrace or comparable monitoring solutions.
- Bachelor’s degree in computer science, engineering, or a related technical field.
- 10 years of relevant work experience; an equivalent combination of education and experience may be considered.
- Technical skills in Dynatrace administration and engineering, APM, observability engineering, Synthetic Monitoring, and RUM.
- Windows Server and Linux administration; VMware monitoring; AWS and Azure monitoring; ActiveGate deployment and administration.
- Monitoring dashboard development, alert management, event correlation, ServiceNow integration, root cause analysis, and enterprise incident management.
- TCP/IP, DNS, SSL, load balancers, and networking fundamentals.
- Database monitoring, including Oracle, SQL Server, and PostgreSQL.
- Knowledge of ITIL incident, problem, and change management.
- Strong customer service and stakeholder management skills; exceptional troubleshooting and analytical abilities.
- Ability to communicate effectively with technical and non-technical audiences, prioritize multiple projects and operational demands, and work in a self-directed and accountable manner.
- Strong collaboration skills across infrastructure, security, cloud, and application teams.
- Ability to lead technical initiatives, mentor junior engineers, and align monitoring capabilities with business outcomes.
Nice To Haves
- Experience in regulated utility, critical infrastructure, energy, or large enterprise environments.
- Dynatrace Professional or Associate Certification.
- Splunk administration experience.
- SolarWinds experience.
- OpenShift or Kubernetes monitoring experience.
- Experience developing Dynatrace Extensions 2.0.
- PowerShell, Python, Bash, or automation scripting experience.
- ServiceNow Event Management integration experience.
- Experience supporting enterprise authentication solutions such as Entra ID, SSO, LDAP, SAML, or OAuth.
- Experience supporting NERC/CIP-regulated environments.
Responsibilities
- Administer and support enterprise Dynatrace monitoring environments.
- Design and implement monitoring solutions for business-critical applications and infrastructure.
- Develop standards for monitoring, alerting, dashboards, and operational observability; continuously improve monitoring coverage and accuracy.
- Tune alerting thresholds and event correlation to reduce false positives while enabling timely incident detection.
- Support observability across on-premises, cloud, and hybrid platforms.
- Deploy and administer Dynatrace OneAgent technologies and onboard large-scale applications.
- Monitor application health, service dependencies, user experience, and transaction performance; support RUM and Synthetic Monitoring.
- Analyze application performance issues, identify bottlenecks, and provide end-to-end application visibility.
- Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments, as well as databases, middleware, networks, storage, domain services, load balancers, and enterprise applications.
- Assist infrastructure teams with capacity planning and performance optimization; identify monitoring gaps and service risks.
- Develop custom monitoring solutions and Dynatrace Extensions 2.0, including SQL, Oracle, and enterprise application monitoring extensions.
- Build and maintain dashboards, metrics, health checks, and alerting policies; automate monitoring deployment and configuration.
- Support infrastructure-as-code and configuration-management initiatives where applicable.
- Participate in major incident response and war room activities; perform root cause analysis and provide monitoring expertise during outage investigations.
- Develop corrective actions and preventative monitoring improvements.
- Support integration between Dynatrace, ServiceNow, and enterprise event-management platforms; define requirements for automated incident creation and assist with event correlation, CI alignment, and ticket automation.
- Support monitoring for AWS, Azure, SaaS, containerized, and microservices-based applications; deploy and support ActiveGate infrastructure and onboard modern cloud workloads.
- Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring.
- Consult with application owners and infrastructure teams, lead application and service onboarding, conduct requirements workshops and technical discovery, and provide enterprise best practices.
- Maintain monitoring architecture documentation, procedures, standards, runbooks, and support documentation.
- Support NERC/CIP and other regulatory monitoring requirements and participate in change management, CAB reviews, and operational governance.
- Collaborate with other job families and technical teams to deliver reliable technology solutions aligned with AEP standards, architectures, and best practices.
- Lead technical initiatives and mentor junior engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
