APM Engineer (Dynatrace)

CGI•Baltimore, MD

22h•Onsite

About The Position

CGI Federal is seeking an Application Performance Monitoring (APM) Engineer to support a large federal agency. This role will be responsible for the health and availability of critical citizen facing applications, using a suite of monitoring tools to analyze complex performance data to identify bottlenecks, communicate impact to stakeholders, and automate reporting to ensure 24/7 operational stability. This role is onsite, M-F 12am - 8:30am at SSA HQ in Woodlawn, MD.

Requirements

Ability to obtain and maintain a US public trust clearance.
Bachelors Degree +7 years IT experience
3+ years of hands on experience with Dynatrace (SaaS or Managed).
Proficiency in Splunk (log aggregation/querying) and Broadcom DX APM (formerly CA APM/Wily).
Demonstrated ability to automate tasks using APIs or scripting languages.
Strong understanding of hybrid cloud architectures and how mainframe components impact modern app performance.
Candidate must be local to Baltimore, MD and willing to be onsite.

Nice To Haves

Ability to coordinate and handle production issues and work on high priority issues.
Strong documentation skills for maintaining SOPs and monitoring standards.

Responsibilities

Utilize Dynatrace to review metrics, traces, and logs to diagnose application health issues and pinpoint root causes of service degradation.
Expertly configure Dynatrace environments, including alerting thresholds, dashboards, and synthetic monitoring.
Monitor and correlate data across Splunk and Broadcom DX APM (specifically for mainframe integrated applications).
Write scripts (Python, PowerShell, or Bash) to automate routine monitoring tasks, health checks, and performance reporting.
Translate technical telemetry into clear, actionable updates for NOC leadership and development teams during high priority incidents.