Dynatrace Engineer

Bank of America•Charlotte, NC

18h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. Bank of America’s technology associates are innovators and problem-solvers. The Operational Intelligence team looks for creative collaborators who evolve, adapt to change, and thrive in a fast-paced global environment. The Operational Intelligence team within Consumer Technology consists of high-performing engineers who deliver enterprise observability and monitoring solutions leveraging Dynatrace and related Operational Intelligence platforms. We are seeking a Dynatrace Engineer / Architect with a strong systems engineering and cloud automation background to help drive our enterprise observability platform and monitoring strategy. Role Overview The successful candidate will join the Operational Intelligence Monitoring Tools – Dynatrace Engineering Team as an individual contributor and will be responsible for designing, managing, expanding, upgrading, automating, and optimizing the Dynatrace platform and its integrations across the enterprise. This hands-on role requires expertise in observability architecture, cloud monitoring, automation, platform engineering, and enterprise-scale monitoring solutions. The candidate will drive implementation using Lean Agile methodologies.

Requirements

5+ years of experience designing, implementing, and administering enterprise monitoring, observability, or APM platforms.
Hands-on experience with Dynatrace, including: OneAgent deployment and management, ActiveGate architecture and administration, Synthetic Monitoring, Application Performance Monitoring (APM), Infrastructure Monitoring
Strong understanding of enterprise observability concepts, distributed tracing, metrics, logs, events, and telemetry pipelines.
Experience integrating monitoring platforms with AWS and Azure cloud services.
Experience developing automation solutions using Terraform, Ansible, PowerShell, Python, Bash, or similar technologies.
Ability to program in two or more scripting/programming languages such as Python, PowerShell, Bash, Java, JavaScript, C#, or C++.
Strong Linux and Windows system administration background.
Experience working with REST APIs and API-driven platform integrations.
Understanding of CI/CD practices and automation frameworks.
Experience using AI-assisted engineering tools such as GitHub Copilot to improve engineering productivity.
Strong troubleshooting, communication, and problem-solving skills.
Proven ability to independently design and implement innovative solutions for complex operational challenges.

Nice To Haves

Experience architecting and supporting large-scale enterprise observability platforms supporting thousands of applications and systems.
Experience with Dynatrace Managed platform administration and upgrades.
Experience integrating Dynatrace with AWS CloudWatch, Azure Monitor, Azure Event Hub, Azure Automation, ServiceNow, and enterprise event-management platforms.
Experience designing automation using Ansible Automation Platform (AAP), Terraform, Jenkins, GitHub Actions, or similar tools.
Experience with enterprise API gateways and integration technologies.
Experience designing monitoring solutions for hybrid cloud and multi-cloud environments.
Experience with networking concepts, firewall connectivity, SSL/TLS certificates, proxy architecture, and secure enterprise integrations.
Experience operating in secure, highly regulated, multi-data-center environments.
Experience with complementary monitoring platforms such as Splunk, Datadog, Grafana, AppDynamics, Azure Monitor, or CloudWatch.
BS/MS in Computer Science, Information Systems, Engineering, or related discipline.
Dynatrace Associate, Professional, or equivalent observability certifications preferred.

Responsibilities

Design, implement, and maintain enterprise Dynatrace platform infrastructure, including Managed/ActiveGate architecture, cluster performance, scalability, resiliency, and lifecycle management.
Develop and execute enterprise observability strategies across on-premises, AWS, Azure, and hybrid environments.
Design and maintain automation solutions using CI/CD pipelines and Infrastructure-as-Code technologies such as Git, Terraform and Ansible
Design and implement monitoring integrations with AWS services, Azure Monitor, cloud-native services, enterprise APIs, and third-party platforms.
Collaborate with engineering teams to automate onboarding, monitoring configuration, alerting, and deployment processes.
Design solutions utilizing API-based integrations, automation frameworks, and observability data pipelines.
Partner with application, infrastructure, cloud, and security teams to implement monitoring and observability best practices.
Support integrations involving Dynatrace, Cribl, Syslog platforms, ServiceNow, API gateways, event management platforms, and enterprise telemetry solutions.
Troubleshoot complex platform, performance, connectivity, instrumentation, and data-ingestion issues across distributed environments.
Develop and maintain architecture documentation, operational procedures, support runbooks, and engineering standards.
Identify opportunities to improve operational efficiency through automation and AI-assisted engineering practices.
Contribute to platform governance, monitoring standards, and enterprise observability roadmaps.