Infrastructure Engineer Staff - Netcool (NOI) SME
About The Position
The Senior Enterprise Monitoring & Event Management Engineer designs, administers, integrates, automates, and supports AEP’s enterprise monitoring and event management platforms. The role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow Event Management, and enterprise observability solutions. The engineer designs and maintains monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems, while advancing automation, event reduction, incident response, and platform modernization. The position requires deep expertise in Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment. As part of a larger infrastructure team, the engineer independently completes and leads complex infrastructure assignments; plans, researches, evaluates, designs, and engineers enterprise technology infrastructure; and provides technical support, troubleshooting, cost estimates, justifications, recommendations, documentation, and configuration support. The role also helps manage, plan, maintain, upgrade, and monitor technical platforms, and collaborates with project managers, architects, solution engineers, technicians, and business analysts to deliver reliable solutions aligned with AEP standards and best practices. The position participates in an on-call rotation and critical incident response. The listed physical demand level is sedentary: sitting most of the time, with occasional walking or standing and exertion of up to 10 pounds occasionally.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; a bachelor’s degree in computer science, engineering, or a related technical field is stated as required.
- At least 5 years administering enterprise monitoring, event management, observability, or infrastructure management platforms.
- At least 10 years of relevant work experience; an equivalent combination of education and experience may be considered.
- Experience with IBM Netcool/NOI, ServiceNow Event Management, Dynatrace, Splunk, or equivalent enterprise monitoring solutions.
- Strong Linux administration and troubleshooting skills.
- Strong experience with scripting and automation.
- Experience with enterprise incident management processes.
- Experience integrating enterprise applications using APIs, SNMP, Syslog, or messaging technologies.
- Technical knowledge of IBM Netcool Operations Insight, IBM Netcool OMNIbus, ServiceNow Event Management, Dynatrace, Splunk, SolarWinds, OpenNMS, and enterprise monitoring and observability solutions.
- Knowledge of Linux administration, preferably RHEL; Unix/Linux troubleshooting, process and service management, performance tuning and diagnostics, and Linux interprocess communication.
- Programming and scripting knowledge of Python, shell scripting, Perl, JavaScript, SQL, JSON, and XML/XSLT.
- Knowledge of REST and SOAP APIs, webhooks, SNMP, Syslog, SMTP, Kafka, and message bus technologies.
- Knowledge of Oracle, SQL Server, PostgreSQL, MySQL, and MongoDB.
- Knowledge of AWS and Azure monitoring integrations, Kubernetes, Docker, and VMware virtualization technologies.
- Knowledge of Ansible, NOI Runbooks, ServiceNow Flows, event-driven automation, and custom workflow development.
- Knowledge of AIOps, event correlation, root-cause analysis, anomaly detection, log analytics, predictive alerting, and machine-learning-enabled monitoring.
- Strong customer service and stakeholder management skills; exceptional troubleshooting and analytical abilities.
- Ability to communicate effectively with technical and non-technical audiences, prioritize multiple projects and operational demands, and work independently with accountability.
- Strong collaboration skills and ability to lead technical initiatives and mentor junior engineers.
Nice To Haves
- Utility industry monitoring experience.
- SOX-regulated application support experience.
- Knowledge of the ITIL framework.
- ServiceNow ITOM experience.
- CMDB integrations experience.
- Event Management architecture knowledge.
- Infrastructure monitoring design experience.
- Enterprise observability practices.
- Network monitoring and management systems experience.
Responsibilities
- Design, develop, and maintain enterprise event management and event-correlation solutions.
- Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event-processing workflows.
- Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root-cause analytics.
- Design event-reduction and noise-suppression strategies and identify opportunities to automate operational monitoring.
- Administer and support production and non-production IBM Netcool Operations Insight environments.
- Maintain platform health, availability, performance, and resiliency; perform upgrades, patching, capacity planning, and lifecycle management.
- Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components; provide Level 3 support.
- Design monitoring solutions for servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.
- Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.
- Partner with application teams to create actionable alerts, reduce alert fatigue, and improve service visibility and operational readiness.
- Design and support integrations between monitoring platforms and ServiceNow, including automated incident creation, enrichment, routing, escalation, and ticket lifecycle management.
- Support ServiceNow Event Management and AIOps initiatives and integrate monitoring tools with CMDB and service mapping solutions.
- Develop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs.
- Integrate monitoring platforms with infrastructure, application, database, and cloud environments; support onboarding of new monitoring sources and technologies.
- Develop event-driven automation and remediation workflows, self-healing capabilities, and closed-loop operational automation.
- Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms; drive monitoring modernization and platform improvements.
- Participate in on-call rotation and critical incident response; analyze monitoring failures and implement corrective actions.
- Serve as a technical escalation point for monitoring and integration incidents and support platforms providing critical operational visibility.
- Support monitoring solutions subject to SOX, audit, and compliance requirements; maintain documentation, runbooks, procedures, and technical standards.
- Participate in audit activities and evidence collection and ensure monitoring solutions align with cybersecurity and operational standards.
- Lead technical initiatives, mentor junior engineers, collaborate across infrastructure, security, cloud, and application teams, and align monitoring capabilities with business outcomes.
- Plan, research, evaluate, design, and engineer enterprise technology infrastructure; provide technical support, troubleshooting, cost estimates, justifications, and recommendations.
- Produce technical documentation and configuration support; help manage, plan, maintain, upgrade, and monitor technical platforms.
- Collaborate with project managers, architects, solution engineers, technicians, and business analysts to deliver reliable technology solutions aligned with AEP standards and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
