Infrastructure Engineer II (Microsoft 365 and Exchange)

Travelers • Hartford, CT

4d • $114,700 - $189,200 • Hybrid

About The Position

Travelers is seeking an Infrastructure Engineer II to join our organization as we grow and transform our Enterprise Technology Solutions organization. The Infrastructure Engineers II focuses on administering and improving enterprise Microsoft 365 messaging and collaboration services. The position combines Exchange, Teams, automation, troubleshooting, security, compliance, and project delivery responsibilities.

Requirements

• Bachelor’s degree in Computer Science, or its equivalent in work experience.
• 5 years of relevant Infrastructure or Systems Engineering experience.
• Substantial Exchange hybrid and Teams expertise, and experience with SharePoint Online and OneDrive for Business.
• Required technical knowledge spans Exchange architecture, Teams policies and voice, Azure AD identity and security, Conditional Access, MFA, PowerShell, Windows Server, Active Directory, DNS, networking, and monitoring.
• Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 4 years of infrastructure engineering experience.

Nice To Haves

• Microsoft certifications
• advanced Microsoft 365 services
• third-party administration tools
• enterprise or regulated-industry experience
• leadership of migrations or upgrade projects

Responsibilities

• Manages Exchange Online and on-premises Exchange Server in a hybrid environment, including Azure AD Connect, mail flow, mailboxes, distribution groups, routing policies, server health, queues, retention, and archiving.
• Administers enterprise Teams policies, meetings, client updates, and Teams Phone System capabilities such as Direct Routing, dial plans, call queues, normalization rules, and E911 services. Maintains integrations with Exchange, SharePoint, and OneDrive.
• Utilizes PowerShell automation for onboarding and offboarding, license and mailbox setup, Teams configuration, batch changes, health reporting, usage analysis, monitoring, configuration management, patching, and backups. Provides Tier 3 troubleshooting, performs root cause analysis, and manages escalations to Microsoft Support.
• Plans and executes Exchange updates, mailbox migrations, new Microsoft 365 feature deployments, and possible tenant-to-tenant migrations through testing and change-management processes. Requires detailed documentation, runbooks, training, and collaboration with Network, Security, and Help Desk teams.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level