Infra Svc Del Analyst

Health Care Service Corporation • Richardson, TX

1d • $69,800 - $125,900 • Remote

About The Position

This position is responsible for handling 24x7 operations infrastructure support services for all non-production and production environments in its area of responsibility. The role uses analytics to improve service, availability, and customer interactions; handles incident resolution and issues escalated by vendors; transitions knowledge from design/build teams; and manages operational vendor performance.

Requirements

• Bachelor’s degree and 2 years of Information Technology experience, or technical certification and/or college courses with 4 years of Information Technology experience, or 6 years of Information Technology experience.
• Knowledge of the ITIL v3 framework.
• Knowledge of ITSM systems.
• Knowledge of infrastructure technologies, including monitoring and event management technologies.
• Experience with unified communications/collaboration and executive support, including mobile devices such as laptops, tablets, and handheld devices.
• Experience with mainframe and mainframe storage, including z/OS, CICS, VSAM, and other mainframe technologies.
• Experience with compute, DBMS, storage, and middleware, including server, operating system, virtualization, and container technologies.
• Experience with network, voice, call center, and data and voice network technologies.
• Supplier management and infrastructure domain knowledge.
• Continuous improvement and incident management skills.
• Knowledge of required technologies, including third-party solutions.
• Problem management and root cause analysis skills.
• Customer-service orientation.
• Adaptability and ability to introduce and manage change.
• Ability to drive conflict management in high-pressure situations.
• Performance- and metrics-driven decision-making skills.

Nice To Haves

• Bachelor’s degree in a relevant field such as IT or Engineering, or equivalent career experience.
• Oral and written communication skills.

Responsibilities

• Handle 24x7 infrastructure operations support services for production and non-production environments in the area of responsibility.
• Use analytics to improve service, availability, and customer interactions.
• Resolve incidents and handle issues escalated by vendors.
• Transition knowledge from design/build teams.
• Manage operational vendor performance.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level