Infra Svc Del Analyst

HCSC•Nashville, TN

1d•Hybrid

About The Position

This Position Is Responsible For Handling 24X7 Operations Infrastructure Support Services Of All Non-Production And Production Environments In The Area Of Responsibility. Handling The Use Of Analytics To Improve Service, Availability, And Customer Interactions; Handling Incident Resolution And Issues Escalated By Vendors; Transitioning Knowledge From Design / Build Teams. Handling Operational Vendor Performance Management.

Requirements

Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
Experience with Network, Voice, Call Center and Network (data and voice) technologies
Supplier management
Infrastructure domain knowledge
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making

Nice To Haves

Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
Oral/written communication skills

Responsibilities

Handling 24X7 Operations Infrastructure Support Services of all non-production and production environments.
Improving service, availability, and customer interactions through analytics.
Resolving incidents and issues escalated by vendors.
Transitioning knowledge from design/build teams.
Managing operational vendor performance.