Information Technology - Technology Trainer

Ampcus Inc.•New York, NY

4h•Hybrid

About The Position

This part-time position is a great opportunity for someone passionate about empowering older adults through technology. Trainers deliver curriculum-based virtual sessions, provide tech support, and help participants apply digital skills to everyday life.

Requirements

Experience teaching teenagers, adults, and/or seniors, preferable
Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
Comfortable traveling to various senior/community centers as needed, when/if safe to do so
Ability to work independently and as part of a training team
Superior time-management skills
Flexibility, patience, and a sense of humor
Minimum of 1 year experience in a professional work setting.
Excellent speaking and communication skills
Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish

Responsibilities

Teaching technology courses virtually and in-person using the OATS curriculum and approach
Creating a comfortable and supportive learning environment
Offering personalized support to callers on the Senior Planet hotlines
Making outbound calls to Senior Planet members
Maintaining professionalism at all times
Representing and promoting Senior Planet culture and opportunities to course participants
Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
Coordinating with site staff, including site visits, graduations, etc.
Submitting paperwork in a timely manner
Collecting surveys and evaluations
Entering data into Salesforce database
Participating in trainer meetings and other training events
Recruiting participants, as needed
Participating in special projects, as needed (ex. outreach, curriculum, etc.)
Supervising volunteers who assist classes, as needed