Information Technology Technician

City of Vancouver•Vancouver, BC

1d•CA$44 - CA$52•Onsite

About The Position

This is an in-person position located in beautiful Vancouver, BC and the incumbent will be working from the Central Library in downtown Vancouver. Reporting to the Manager, Desktop Services, Information Technology Services, the incumbent is a member of a team of information technology technicians responsible for investigating and resolving a wide variety of the more complex user, hardware and software problems on networked computers; building desktop computer images; desktop and mobile device hardware and application support; configuration, systems administration of library applications, user account management, Integrated Library System support and maintenance, training staff, writing and maintaining documentation, and resolving and escalating as appropriate emergencies related to all computer systems used by the Library.

Requirements

Undergraduate or college degree in an IT related discipline with emphasis on desktop and application support, or a diploma in computer technology from a two-year program or related discipline plus sound related library experience.
Experience in tier two desktop and application support
Management of desktop computer fleets
Management of mobile devices
Customer support
Demonstrated experience in a position of responsibility requiring independence of judgement.
Working knowledge in the practice, procedure and tools used in the creating, maintaining and deploying desktop images.
Working knowledge of Active Directory, Entra , SCCM, Intune, Microsoft Office Applications and MS Defender.
Working knowledge of integrated library software systems, server operations, functions, and procedures.
Familiar with scripting languages (PowerShell, bash, Python etc) and SQL query languages.
Ability to understand and interpret relatively complex written and oral instructions and procedures.
Working knowledge of computer networks
Excellent oral, written and presentation/facilitation skills, with ability to communicate at all levels within the organization.
Have a high level of accuracy.
Demonstrated ability to work both independently and as a member of a team.
Superior mechanical aptitude.
A valid driver’s license for the province of British Columbia.

Nice To Haves

Experience working in a library
Experience in maintenance and support of Integrated Library System applications

Responsibilities

Investigating and resolving a wide variety of the more complex user, hardware and software problems on networked computers
Building desktop computer images
Desktop and mobile device hardware and application support
Configuration, systems administration of library applications
User account management
Integrated Library System support and maintenance
Training staff
Writing and maintaining documentation
Resolving and escalating as appropriate emergencies related to all computer systems used by the Library
Install PCs, monitors, printers and associated software and to perform basic troubleshooting and maintenance of equipment and applications
Develop logical approaches to solving problems
Create, maintain and deploy desktop images
Configure and support mobile devices (Android, iOS)
Manage user security by creating, updating and deleting user accounts including AD user accounts and Integrated Library System user accounts
Identify, diagnose and solve problems with network devices including wireless devices
Write effective documentation for departmental procedures and for end users
Train VPL staff in the use of computer equipment and library applications
Establish and maintain satisfactory working relationships and deal tactfully with other staff members
Recognize and adhere to schedules and work under pressure
Perform assigned duties under minimal supervision