Information Technology Technician

West Pierce Fire & Rescue•3631 Drexler Dr W University Place, WA

1d•Hybrid

About The Position

West Pierce Fire & Rescue (WPFR) is hiring an Information Technology Technician with a tentative start date of August 1. The IT Division is located at Station 20 in Lakewood, WA. This position is required to perform work at multiple Locations and is not fully remote. The Information Technology Technician is responsible for resource management of various data processing systems which are maintained both on site and software as a service (SAAS) cloud based systems. The position shall provide day-to-day, long-range, implementation, maintenance, and operation of data processing hardware and software resources using multiple operating systems. WPFR provides an excellent benefits package, pay incentive opportunities and generous paid leave. Please see the Benefits tab for detailed information. Schedule options (Monday-Friday) include: five 8-hour workdays, four 10-hour workdays, or five 9-hour workdays (reduced to a 40-hour workweek average by earning 5 hours of flex time for each full week of work to be scheduled off during the calendar year). Schedule and any portion of assigned duties performed remotely shall be approved by WPFR.

Requirements

Knowledge of: the operation and capabilities of modern data processing and peripheral equipment; techniques and principals involved in application and management of personal computers; Windows Server and Desktop.
A general understanding of the Exchange e-mail system and skills in troubleshooting minor hardware problems.
Professional experience in modern data processing, peripheral equipment, and Windows Server environments.
A combination of these areas is preferred.
Valid driver’s license allowing legal driving in the State of Washington.
Associate's degree in Computer or Information Technology , or a related field deemed to adequately prepare the candidate for the position, as determined by the Fire Chief or their designee.
Minimum of 4 recent years' work experience in areas listed under the knowledge, skills and abilities for the position.
An equivalent combination of education and experience that would likely provide the required knowledge, skills and abilities.
Communicate over the telephone and speak in person to individuals and groups.
Sit, talk and hear, move about, operate or control objects, tools, and machines.
Lift/move objects weighing up to 50 pounds on a regular basis, and occasionally up to 75 pounds.
Bend, reach, crawl, kneel, climb and assume a variety of awkward positions in order to access equipment for maintenance and repair operations.
Possess acceptable auditory and visual senses to meet the requirements of the job.

Nice To Haves

Bachelor’s degree from an accredited college or university, in a related field deemed to adequately prepare the candidate for the position, as determined by the Fire Chief or their designee.
Working understanding of command-line interface and power shell commands.
Working knowledge of the Cisco IOS and command-line interface for configuration.
Knowledge of the operation of the fire service.
Knowledge and experience with programming languages like C++, SQL, Perl or Visual Studio.
Ability to converse in a language in addition to English.
Microsoft certifications such as Azure Fundamentals, Azure Administrator, Office 365 Fundamentals or other Computer related certification such as Cisco, Adobe or CompTIA

Responsibilities

Resource management of data processing system hardware and software, to include but not be limited to local-area and wide-area networks, file servers, telecommunication equipment, and other related data processing and database management information technologies through equipment installation, preventative maintenance, and physical operation of equipment, reconfiguration, and end user support.
Perform cyber security monitoring and mitigation on all Information Technology Systems.
Provide technical support to the Information Technology Manager.
Provide technical assistance to end users.
Responsible as directed for the research, recommendation, implementation, and maintenance of hardware, software, SAAS, NAAS and associated equipment, which could contribute to the efficiency of the District and/or emergency response system.
Perform daily Systems Manager functions on Windows server and current software version loaded on personal computers connected to those server systems via a local-area or wide-area network.
Perform data backup, troubleshoot hardware, software SAAS, NAAS and interfaces using best practices.
Perform interface support to the graphical information systems (Arc Info & Arc View) and other ESRI products.
Provide a liaison function for members of other agencies while performing computer support.
Develop and utilize training techniques and methods which insure optimum utilization of data systems equipment by district personnel.
Resolve and assist in extraordinary or difficult work problems associated with data processing equipment.
Provide oral, written and graphic presentations and develop and maintain technical reports.
The position can be assigned related duties which may be deemed necessary to guarantee an effective data processing role.