Information Technology Technician (Information Services)

City of Kingsport•Kingsport, TN

22h

About The Position

Serve as a front-line technical support resource within the Information Technology team. This role is responsible for providing end-user support, maintaining hardware and software systems, and supporting infrastructure technologies in alignment with the strategic direction of the Chief Information Officer (CIO). The position ensures reliable and secure operation of end-user devices, software, access control systems, and surveillance technologies across the organization.

Requirements

Knowledge of computer hardware, operating systems, and basic networking concepts.
Knowledge of desktop and mobile device support.
Knowledge of basic troubleshooting and diagnostic techniques.
Skilled in customer service and technical support.
Skilled in troubleshooting and problem solving.
Skilled in equipment setup and maintenance.
Skilled in documentation and communication.
Ability to communicate effectively with technical and non-technical users.
Ability to manage multiple tasks and prioritize workload.
Ability to work independently and as part of a team.
Ability to learn new technologies and systems quickly.
Availability for periodic on-call responsibilities.
High School Diploma or Equivalent and valid state driver’s license required.

Nice To Haves

Knowledge of access control and surveillance systems
Associates degree in Information Technology or a related field; or equivalent combination of education, certifications
One (1) to three (3) years of experience in IT support, help desk, technical support, or relevant work experience preferred.
CompTIA A+ or other relevant certifications preferred.

Responsibilities

Provides technical support to end users, including troubleshooting hardware, software, and connectivity issues.
Installs, configures, and maintains desktops, laptops, mobile devices, printers, and other peripherals.
Supports software installations, updates, and basic troubleshooting.
Assists with user account setup, password resets, and access provisioning in accordance with established policies.
Performs device imaging, deployment, and lifecycle support for end-user equipment.
Maintains accurate inventory of IT assets, equipment, and supplies.
Installs, terminates, tests, and maintains structured cabling systems, including copper and fiber, to support network, telecommunications, access control, and surveillance systems.
Administers access control systems, including provisioning/deprovisioning access credentials, troubleshooting badge access issues, and performing system maintenance.
Assists with installation, configuration, and troubleshooting of video surveillance systems, including cameras, recording systems, and related infrastructure.
Coordinates with vendors and internal departments to maintain functionality and security of access control and camera systems.
Applies system updates and patches to end-user devices as directed.
Follows cybersecurity policies and best practices to protect systems and data.
Performs other duties as assigned by the IT Manager.