Information Technology Technician

City of Turlock•Turlock, CA

1d•Hybrid

About The Position

Under general supervision, performs responsible technical duties related to computer hardware and software customer support; provides project support for new and modified systems; installs and configures desktop computers and related peripheral equipment. This classification is assigned to the Turlock City Employees Association bargaining unit for labor relations purposes and is subject to overtime assignments. A journey level technician class in the Information Technology (I.T.) series, responsible for the planning, implementation, and support of information technology projects throughout the city departments. Receives general supervision from the Information Technology Manager. Receives lead supervision from the Information Technology Analyst, Sr.

Requirements

Basic principles of computers, telecommunication, and peripheral equipment.
Principles and practices of computer recordkeeping.
Principles and techniques of a variety of desktop operating and data communications systems.
Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
Principles and techniques of advanced troubleshooting for desktop computers and printers in network environment.
Project management methodologies.
Operate a variety of computer and office equipment including telephones, computers, printers, modems, and related software.
Perform system installations, problem correction, and maintain and repair computer systems and network hardware and software.
Explain department and City policies regarding use of computer and communications systems.
Effectively troubleshoot, diagnose, and resolve hardware and software issues.
Follow technical oral and written instructions.
Effectively communicate verbally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
One year of experience performing desktop computer system and network installation, operation, and maintenance functions.
Two years of full-time college or vocational coursework, equivalent to an Associate’s degree from an accredited college or university, in computer science, information systems, or a related field, including network-related coursework.
Possession of an appropriate, valid California driver’s license at time of appointment, to be maintained as a condition of continued employment.

Nice To Haves

Possession of Microsoft Certification is desirable.

Responsibilities

Install and configure desktop computers, printers, and other desktop peripherals such as scanners and cameras; install and support various software and train customers in the use of hardware and software.
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
Create and maintain desktop deployment images.
Deliver laptop computers, set up and train customers in their use.
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
Develop documentation and standard operating procedures as they relate to assignment.
Deploy and maintain mobile devices.
Assist users with log-on authentication; instruct users in saving data and backing up systems.
Perform research to resolve problems or refer to higher level staff.
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Video recording of all City Council meetings and other meetings as assigned by the department manager.
Perform related duties as assigned.

Benefits

Eleven (11) paid holidays and three (3) floating holidays.
Paid vacation that increases with years of service.
Accrual of one day (eight (8) hours) for each month worked.
Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. CalPERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment.
Non-classic or "new members" will be enrolled in the 2% @ 62 plan and CalPERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment.
The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program.
Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Care account.
The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.
Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary.
Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary.
Beginning with the twentieth (20th) year and every year thereafter, 1.5% of base salary.
Associate/Bachelor/Master's Degree Incentive Pay (If not listed as a minimum qualification)
Educational Reimbursement Program
Computer Loan Program Upon completion of probation.