Information Technology Technician

St Clair Regional Educational Service Agency•Marysville, MI

6d•Hybrid

About The Position

Provide users with technology support and education while contributing to and aligning with the Strategic Plan of St. Clair County RESA (SCCRESA). The Level I Technician delivers Helpdesk assistance to SCCRESA and its clients through hardware and software setup, troubleshooting, problem resolution, asset management, infrastructure support, and project initiatives.

Requirements

A minimum of one (1) year of experience with multi-platform networks and multi-vendor hardware and software systems is required.
Proficient skills using Google Suite and Microsoft Office are required.
Strong ability to read, write, communicate, and present in English, including understanding and applying technical manuals, procedures, rules, and spoken instructions.
Demonstrated ability to work effectively both independently and collaboratively, and to establish effective working relationships with SCCRESA staff, clients, contractors, vendors, and the general public.
Receptive to supervision, feedback, coaching, and corrective action, with patience, respect, and discretion when handling sensitive or confidential information.
Strong client service skills, including client needs assessment, meeting quality standards for services, and evaluating customer satisfaction, along with basic mathematical aptitude and high accuracy in data entry and record-keeping.
Highly adaptable to changing environments, competing demands, delays, and frequent interruptions, with the ability to maintain flexible working hours.
Valid driver’s license and reliable personal transportation is required for travel to remote sites (mileage is provided at the IRS rate).
Excellent attendance history and schedule management. Regular and predictable attendance is an essential function of this position.
Citizenship, residency, or work visa required.
Valid driver’s license & reliable personal motor vehicle required.

Nice To Haves

Associate degree preferred, but not required. Verifiable equivalent experience will substitute for an Associate degree.

Responsibilities

Provide professional, helpful remote and on-site IT support to SCCRESA and its clients, adhering to service agreements.
Install, troubleshoot, maintain, and remove computer equipment and software.
Maintain detailed and accurate records within the ticketing system, used consistently.
Assist clients in the acquisition of new products and technologies from IT’s approved standard configurations, and assist in coordinating operational and technical support from vendors.
Work with departmental staff to identify problems that can be solved through the use of technology.
Assist with project initiatives and overall IT department functions, and provide input to IT strategies and plans.
Retain knowledge and understanding of network operations and remain abreast of the newest communications protocols.
Foster positive relationships with clients, vendors, and team members in a collaborative environment.
Comply with all safety rules, departmental norms, and SCCRESA policies, and support continuous quality improvement efforts and the “Systems Thinking” philosophy.
Promote the vision, mission, and values of the department and SCCRESA, and perform other assignments as specified by IT Leadership.