Information Technology Technician II

U.S. Courts•Del Rio, TX

6d•Onsite

About The Position

The Office of Information Technology for the United States District Court, United States Probation Office, and United States Pretrial Services Office for the Western District of Texas is currently seeking qualified applications for the position of Information Technology Technician II in Del Rio, Texas. The incumbent will provide technical support and assistance to Judges and court personnel within the three Court Units.

Requirements

3+ years of desktop support, customer support and/or helpdesk experience
3+ years of experience with Microsoft Operating Systems in a support role
3+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices and related
High level knowledge of data center hardware (i.e. UPS, cabling, switches, etc.)
High level knowledge of Microsoft Office productivity applications
Ability to communicate professionally both verbally and in writing with all levels of district personnel from judges, executives, coworkers and front-line end users
Professional appearance and demeanor
Flexibility to work any hours, sometimes with short notice
Ability to work effectively in a stressful environment
Exceptional attention to detail
Ability to multitask, prioritize and organize workload based on management direction
Ability to work self-directed with minimal supervision
Must be a U.S. citizen or a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship

Nice To Haves

Bachelor’s degree or above in related field
Experience with Active Directory, Splunk, VMWare, Cisco products, KACE Systems Management Appliance (SMA), Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), SharePoint Online are a plus
Support experience with iOS devices
Support experience with Audio/Visual technology

Responsibilities

Provides first and second tier support to end users for workstation and server hardware through help desk requests and customer inquiries
Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet district needs
Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous function
Recommends course of action and implements as approved
May coordinate with personnel in network services, server infrastructure, and/or applications development to restore service and/or identify and correct technical problems
Assists in appropriate level software installations, patches and upgrades to maintain system integrity and security
Supports data recoverability through system backups and database archive operations
Coordinate appropriate level database troubleshooting to ensure improvement in system reliability and performance
Develops and maintains appropriate system documentation
Escalates more complex problems to subject matter experts as necessary
Performs all other related duties as assigned