Information Technology Technician

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Hybrid

About The Position

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Technician in the Bureau of Enterprise Infrastructure and Operations, Services, and Support Division. This position provides internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Service Desk Team which services an organization that generates $2.8 billion dollars in wine and liquor sales via more that 600 Fine Wine & Good Spirits retail store locations throughout the Commonwealth of Pennsylvania. The PLCB Service Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. This position will be assigned to the day shift, which provides support to agency personnel.

Requirements

• One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field; or An associate degree in an IT field; or An equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation.
• An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

Responsibilities

• Maintain availability in call management tools and record all interactions in ServiceNow
• Interview clients, collect details, and perform tests to identify the source of problems
• Resolve hardware, software, networking, VPN, printer, scanner, and POS system issues
• Use Active Directory to reset passwords, unlock accounts, and assist with system access
• Use remote desktop utilities to troubleshoot PCs, registers, and related equipment
• Place service calls, track vendor work, and arrange replacement of failed equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree