Information Technology Technician II

Connecticut State Community College•Manchester, CT

2d•Onsite

About The Position

The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance, and repair at a community college that relies on computerized services for academic and administrative functions. These services include academic computer labs, classroom instruction and presentations, and databases and reporting programs, including the centralized Banner system, supporting departments such as the Business Office, Registrar, Admissions, Library, and Student Services. The position provides technical assistance to users through hardware and software installation, diagnosis and repair of computer operating problems, and scheduling and assistance with computer labs. The technician demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications. Under the direction of the Director of Information Technology or another administrator, the technician provides technically sound assistance with installation, operation, adaptation, maintenance, and repair of computerized equipment and software college-wide, as assigned. This is a full-time, 12-month, tenure-track position at CT State Manchester. It is on-site and not remote, with a 35-hour workweek. The anticipated start date is January 2027. Travel to CT State campuses and other locations throughout Connecticut may be required as operational needs dictate. The position requires CIJIS certification and fingerprinting.

Requirements

Associate’s degree in computer science or a related technological discipline and at least one year of experience in computer system and software installation, repair, maintenance, and operation; or an equivalent combination of education, training, and experience leading to the competencies required for the position.
Knowledge of microcomputer hardware, software, related peripheral equipment, software applications, and equipment assembly and installation.
Ability to install, operate, adapt, diagnose, and repair malfunctions in computer equipment and software, including complex software systems such as Banner.
Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
Excellent interpersonal, oral, and written communication skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Must be able to obtain CIJIS certification and be fingerprinted.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

Experience providing Help Desk or technical support in a customer-focused environment, assisting users in person, by phone, and through email; documenting and troubleshooting technical issues; and using ticketing systems such as ServiceNow.
Experience installing, configuring, troubleshooting, and maintaining classroom and conference room audio/visual systems such as Crestron.
Experience supporting Windows and Apple computers, printers, copiers, and mobile devices.
Experience supporting enterprise technologies such as Active Directory, Microsoft 365, and BeyondTrust.
Experience with endpoint management solutions such as Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf.
Experience working in an information technology role within a college or university setting.
Current CompTIA Security+ certification.

Responsibilities

Operate the college’s information technology systems.
Operate computers and related equipment.
Provide advice and guidance on computerized systems operation.
Install, operate, adapt, maintain, and repair computerized equipment and software college-wide, as assigned.
Provide technical assistance to users, including diagnosing and repairing computer operating problems.
Schedule and assist in the operation of computer labs.
Demonstrate and provide personal instruction to students in computer system operation.
Assist and train administrators in software applications.
Attend and participate in convocation and commencement ceremonies.
Serve on assigned committees and task forces.
Attend and participate in committee, staff, informational, and professional meetings, which may occur during evenings and weekends.
Travel to CT State campuses and other locations throughout Connecticut as operational needs dictate.