Information Technology Systems Support Specia

National Novelty Brush Company•East Lampeter Township, PA

10d

About The Position

This position provides technical support, troubleshoots hardware and software issues, and ensures connectivity across systems. The specialist collaborates with cross-functional teams on system upgrades, routine maintenance, and optimizing IT resources. The role proactively identifies potential system vulnerabilities and resolves technical challenges to minimize downtime and maximize productivity. The specialist supports workstations, laptops, tablets, handheld scanners, printers, communication systems, software applications, peripheral devices, Pressco vision inspection, and MeasurLink quality software. The role is the primary contact for user support issues and works closely with NNBC’s external IT consultant on troubleshooting and IT process improvements, server upgrades, and related issues. This is a full-time, non-exempt position with regular business hours Monday through Friday, 7:30 a.m. to 4:30 p.m. Additional hours may be required to meet business and operational needs. The position reports to the Director of Finance and Information Technology.

Requirements

Minimum associate degree or equivalent technical certification in Networking, Systems Administration, Information Technology, or a related field.
Five years of relevant IT experience, or an equivalent combination of education and professional experience.
Experience administering Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
Familiarity with backup and recovery systems, endpoint management, software deployment, patch management, and security tools.
Strong troubleshooting, analytical, organizational, and documentation skills; ability to resolve routine issues independently and recognize when to escalate.
Professionalism, ethical conduct, confidentiality, and integrity when handling company and user information.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to technical and non-technical users.
Ability to establish and maintain effective working relationships with colleagues, customers, vendors, and other stakeholders.

Responsibilities

Install, maintain, troubleshoot, and support user workstations, laptops, tablets, handheld scanners, printers, communication systems, software applications, and peripheral devices.
Support Pressco vision inspection and MeasurLink quality software.
Serve as the primary point of contact for users with hardware, software, network, and other technical support issues.
Monitor, add, update, and maintain IT helpdesk tickets; document resolutions and follow up with involved parties to confirm issues were resolved satisfactorily.
Manage user accounts, security groups, access permissions, system updates, and endpoint management.
Perform proactive monitoring and automation, and maintain disaster recovery strategies.
Maintain accurate hardware and equipment inventories, preventive maintenance schedules, and planned hardware replacement cycles.
Stay current with emerging technologies, industry standards, security practices, and IT best practices through ongoing professional development.
Perform additional IT and technical support responsibilities as required by evolving business and organizational needs.
Work with NNBC’s external IT consultant to troubleshoot and determine appropriate actions for IT-related process improvements, server upgrades, and related issues.