Information Technology Support (2868)

CARL BUDDIG GROUP•Tinley Park, IL

2d•$45,000 - $55,000•Hybrid

About The Position

The IT Support Specialist will take ownership of users' concerns and see problems through to resolution. They will research, diagnose, troubleshoot, and identify solutions to resolve blocking points. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal IT department and any other departments' responsible person as necessary. The IT Support Specialist will execute on task related to all frontline/end-user functions, including but not limited to: PC/Laptop Support, Help/Service Desk, Software & Tools, Printers & Peripherals, Tablet/Mobile Device Support, Regional and Local Office IT coverage, Conference Room Support (audio, video, projector, screen, other), local office IT Room operations, office move/add/changes and other IT/Tech services as warranted. Must be comfortable with a future on-call rotation, supporting 24x7 operations. Light travel to other locations in the Chicago area.

Requirements

High School Diploma or GED required.
3+ years of experience in an IT end-user support role required.
Able to demonstrate the ability to undertake the above responsibilities.
Clear understanding of Active Directory and basic Windows security.
Strong knowledge of the Microsoft Office 365 suite of tools
Understanding of concepts related to Public/Private Cloud infrastructures and VMware/Sphere.
Basic knowledge of TCP/P networking, including DNS, DHCP and VolP.
Understanding of Enterprise ERP systems (MS Dynamics 365), access methods and basic troubleshooting.
Excellent listening and questioning skills, combined with the ability to interact confidently with users at various levels of expertise & command of their computing devices to establish what the problem is, solve it, and/or explain the solution.
Excellent written and verbal communication skills.
Excellent customer facing/customer service skills.
Able to manage sensitive and sometimes confidential information.
Self-motivation and able to take responsibility.
Able to manage and prioritize tasks and time efficiently.
Able to demonstrate initiative and a proactive approach to daily tasks.

Nice To Haves

Associate degree or higher (or equivalent) preferred.
CompTIA A+ or Network+ Certification a plus.
A passion for Service Improvement.

Responsibilities

Primary participant in the delivery of high-performing service support function, prioritizing and managing many open cases simultaneously.
Install and configure computer hardware operating systems and applications.
Talk customers through a series of actions and supports, either face-to-face, over the telephone, on within the support platform, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department members.
Set up new users' accounts, profiles, and deal with any issues related to their profiles, Windows environment, and supported applications (e.g, Terminal Server, email, ERP).
Research, evaluate, and recommend new hardware and software to support an expanding enterprise system infrastructure.
Document and maintain hardware and software standards.
Maximize the use of hardware and software by training users, interpreting instructions, and answering questions.
Load software into computer following installation and security specifications and requirements.
Place hardware into production by establishing necessary connections into the existing environment.
Contribute to team effort by accomplishing related tasks as needed.
Ensure the company's policies and procedures are understood and followed always.
Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.