Information Technology Support Specialist

P17 Solutions LLC • Washington, DC

22h • Onsite

About The Position

The Junior IT Support Specialist (Tier 1) serves as the front-line point of contact for employee technology support across endpoint devices, collaboration platforms, access management, and office technology. This role provides timely, professional assistance to end users, resolves common incidents and service requests, documents repeatable procedures, and partners with internal staff and vendors to keep core workplace systems operating smoothly. This is a hands-on support role for someone who is organized, service-oriented, and comfortable working across user support, endpoint administration, light systems coordination, and office technology operations. Success in this role comes from combining responsiveness, professionalism, sound technical judgment, and clear communication with employees and stakeholders at all levels of the organization. The position also supports ongoing improvements in endpoint management, security, and office operations as the organization continues to scale.

Requirements

• Minimum High School diploma or GED
• 1-3 years of experience in IT help desk, desktop support, or junior systems support
• Working knowledge of Microsoft 365 administration and end-user support
• Familiarity with endpoint provisioning and MDM platforms such as Intune
• Strong troubleshooting, documentation, communication, and customer service skills
• Ability to prioritize multiple requests, follow established procedures, and escalate appropriately when issues exceed Tier 1 scope
• Applicants must be a U.S. citizen or national, or a lawful permanent resident authorized to work in the United States. This position does not offer employer sponsorship for employment visa status, including H-1B, TN, or OPT.

Nice To Haves

• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent certification

Responsibilities

• Serve as the first point of contact for day-to-day IT support requests received through the HelpDesk system; ensure timely acknowledgment, triage, routing and resolution of user issues
• Troubleshoot and resolve common user issues involving laptops, operating systems, software installs, account access, printers, Wi-Fi, VPN, and general workplace connectivity.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration workflows.
• Provision, configure, and support company-managed endpoints using modern device management practices, including Microsoft Intune and Autopilot.
• Assist with account lifecycle tasks such as onboarding, offboarding, access changes, password and authentication support, and general identity hygiene.
• Maintain equipment and software records, track assets, and support hardware purchasing, refresh, replacement, and license consolidation efforts.
• Support office technology and end-user experience, including conference room scheduling, shared-space devices, tablets, and audiovisual coordination.
• Assist users with guest Wi-Fi access and clarify when non-managed devices should use guest connectivity instead of the corporate network.
• Support workplace technology initiatives such as passkey rollout, conference room improvements, and the transition of shared meeting spaces to Microsoft Teams Room capabilities.
• Help maintain secure and compliant user environments by supporting endpoint protections, SSO-related activities, password less initiatives, and general security-awareness practices.
• Create and maintain SOPs, user-facing instructions, and short training material so employees can complete common tasks without unnecessary escalation.
• Escalate complex incidents to the appropriate internal or external resource and track follow-through to closure

Benefits

• P17 Solutions LLC is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. P17 Solutions is a VEVRAA federal contractor, and we request priority referral of veterans. We invite applications from all interested parties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED