Information Technology Support (2868)

Carl Buddig & Company•Tinley Park, IL

2d•$45,000 - $55,000•Onsite

About The Position

The IT Support Technician provides both front-line and advanced technical support to end users across the organization. This role is responsible for the intake, troubleshooting, and resolution of technical issues, as well as the escalation and ownership of more complex incidents through to completion. The position supports hardware, software, network, and infrastructure-related issues, while ensuring clear documentation, effective communication, and high-quality service delivery. The IT Support Technician also contributes to knowledge sharing, process improvement, and collaboration across the IT team.

Requirements

High School Diploma or GED required
1–3+ years of experience in IT end-user support or similar role.
Knowledge of Active Directory and Windows operating systems.
Experience with Microsoft 365 applications and services.
Understanding of networking concepts and troubleshooting techniques.
Strong troubleshooting, communication, and customer service skills.
Ability to manage multiple tasks, prioritize effectively, and handle confidential information.

Nice To Haves

associate degree or higher preferred
Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Responsibilities

Serve as the primary point of contact for IT support requests via service desk tickets, phone, walk-ups, and remote support.
Diagnose and resolve end-user issues related to hardware, software, peripherals, and supported business applications.
Troubleshoot and resolve more complex issues, including operating systems, user profiles, permissions, and network connectivity.
Coordinate with internal teams or third-party vendors as needed.
Perform root cause analysis on recurring or systemic issues and implement corrective actions where appropriate.
Maintain accurate and complete documentation of all support activities, including troubleshooting steps and resolutions.
Provide guidance and support to team members, contributing to knowledge sharing and continuous improvement of support processes.
Install, configure, and maintain computer hardware, operating systems, and applications.
Troubleshoot hardware, software, and network issues; diagnose and resolve faults independently or collaboratively.
Set up and manage user accounts, profiles, and access in Active Directory and related systems.
Support Microsoft 365 applications, email, and business-critical systems.
Deploy hardware into production environments, ensuring proper configuration and connectivity.
Guide users and team members through troubleshooting steps via phone, remote tools, or in person.
Receive, assess, and resolve support requests ranging from basic to complex technical issues.
Escalate issues when necessary while maintaining ownership and visibility through resolution.
Document issues thoroughly to support knowledge base development and future troubleshooting.
Identify trends and recurring issues and assist in implementing long-term solutions.
Work closely with other IT team members to resolve issues and improve service delivery.
Collaborate with vendors and external partners when required.
Share knowledge, contribute to documentation, and support overall team effectiveness.
Follow IT policies, procedures, and best practices consistently.
Provide excellent customer service and maintain strong communication with end users.
Act as an ambassador for IT, fostering positive relationships across departments.
Assist with additional duties or projects as assigned.