Information Technology Support Technician

New Vision Co-op • Hersey Township, MN

2d • $19 - $25

About The Position

The IT Field Technician provides on-site technical support, installation, and maintenance for computer systems, hardware, software, and networks. This entry-level position involves troubleshooting and repair for IT equipment, configuring hardware and software, assisting with network operations, supporting clients, maintaining service and asset records, and educating end-users. The technician works independently in a fast-paced environment and collaborates with other IT team members to resolve complex issues and implement technologies.

Requirements

• This is an entry-level position providing on-site technical support and troubleshooting.
• Work in a related field.
• Proficiency in Windows.
• Knowledge of networking protocols and equipment, including routers, switches, and firewalls.
• Experience with common office software, including Microsoft Office Suite and email clients.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Strong customer service orientation.
• Ability to lift and carry equipment up to 50 lbs and navigate office spaces, industrial sites, and data centers.

Nice To Haves

• Associate’s degree in Information Technology, Computer Science, or a related field is preferred.

Responsibilities

• Provide on-site and remote troubleshooting, repair, and maintenance for desktops, laptops, printers, and other IT equipment.
• Install and configure hardware, software, and network components, ensuring proper functionality and connectivity.
• Assist with setting up, maintaining, and troubleshooting LAN, WAN, and other networking systems.
• Communicate with clients to understand technical issues, provide updates, and ensure customer satisfaction.
• Maintain records of service requests, equipment installations, configurations, and repairs.
• Educate and train end-users on proper use of hardware and software.
• Perform regular maintenance checks to prevent system issues and support optimal equipment performance.
• Track and manage IT hardware and software inventory, including records of distribution, use, and disposal.
• Collaborate with IT team members to resolve complex technical issues and implement new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree