Information Technology Support Technician

New Vision Co Op • Brewster, MN

1d

About The Position

The IT Field Technician provides on-site and remote technical support, installation, and maintenance for computer systems, hardware, software, and networks. This entry-level role involves troubleshooting and repairing IT equipment, configuring hardware and software, assisting with network management, and helping end-users resolve technical issues. The technician documents service activity and asset records, performs preventive maintenance, and works independently while collaborating with other IT team members to resolve complex issues and implement technologies.

Requirements

• Entry-level position providing on-site technical support and troubleshooting.
• Proficiency in Windows.
• Knowledge of networking protocols and equipment, including routers, switches, and firewalls.
• Experience with common office software, such as Microsoft Office Suite and email clients.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• High level of customer service orientation.
• Ability to lift and carry equipment weighing up to 50 lbs and navigate office spaces, industrial sites, and data centers.

Nice To Haves

• Associate’s degree in Information Technology, Computer Science, or a related field preferred.
• Work experience in a related field.

Responsibilities

• Provide on-site and remote troubleshooting, repair, and maintenance for desktops, laptops, printers, and other IT equipment.
• Install and configure hardware, software, and network components, ensuring proper functionality and connectivity.
• Assist with setup, maintenance, and troubleshooting of LANs, WANs, and other networking systems.
• Communicate with clients to understand technical issues, provide updates, and support customer satisfaction.
• Maintain records of service requests, equipment installations, configurations, and repairs.
• Educate and train end-users on the proper use of hardware and software.
• Perform regular maintenance checks to prevent system issues and maintain IT equipment performance.
• Track and manage hardware and software inventory, including records of equipment distribution, usage, and disposal.
• Collaborate with IT team members to resolve complex technical issues and implement new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree