Network Information Technology Support Technician
About The Position
The Network IT Support Technician provides front-line technical support to staff across a multi-site healthcare environment. The role resolves hardware, software, network, and account-related issues through a ticketing system, Microsoft Teams, email, and on-site visits. Work combines remote troubleshooting with hands-on device deployment, hardware installation, asset tracking, and support for infrastructure projects at clinical, residential, and administrative locations. The technician is expected to deliver strong customer service, exercise sound technical judgment, and handle confidential information in compliance with HIPAA and applicable regulatory standards. Hours and schedules may vary depending on company needs and workload, with as much advance notice as possible when changes occur. Employment is at will. Duties and responsibilities may change, and employees must maintain training, licenses, and certifications as required by regulatory and agency requirements.
Requirements
- High school diploma or equivalent and a combination of education and experience.
- Valid New York State Driver’s License.
- Reliable transportation.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Strong understanding of computer hardware and software systems.
- Excellent time management skills.
- Proficiency with Microsoft Office Suite or related software.
- Ability to maintain confidentiality.
Nice To Haves
- Three to five years of related technical experience in a help desk environment supporting desktop computers and Microsoft Office Suite.
Responsibilities
- Provide end-user technical support for hardware, software, and network-related issues.
- Review incoming support tickets for accuracy, completeness, and appropriate scope.
- Communicate with end users to clarify requests and provide timely updates.
- Respond to support requests through the ticketing system, email, Microsoft Teams, and walk-up interactions.
- Diagnose, research, and resolve technical issues, escalating when necessary.
- Install, configure, and upgrade workstation hardware and software.
- Manage end-user accounts, permissions, and system access to ensure proper configuration.
- Maintain accurate hardware and software asset inventories.
- Document system configurations, processes, and troubleshooting steps.
- Monitor, prioritize, assign, and resolve support tickets in accordance with service expectations.
- Deliver user training and guidance on systems, tools, and best practices.
- Provide recommendations and technical input for IT-related purchasing decisions.
- Provide timely and accurate support to maintain a high level of customer service.
- Stay current with emerging technologies, tools, and industry best practices.
- Maintain training, licenses, and certifications in accordance with regulatory and agency requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
