Information Technology Support Supervisor

Surge Professional • Columbus, OH

1d

About The Position

The Information Technology Support Supervisor oversees daily technical support operations and leads a team of help desk technicians. The hands-on role combines technical troubleshooting and team leadership to ensure employees receive timely, effective support for hardware, software, and network issues. The supervisor prioritizes competing requests, communicates technical information clearly, and develops a customer-focused support team in a fast-paced environment.

The role coordinates support across company offices and customer locations, with travel as needed, and performs additional responsibilities to support successful business operations.

Requirements

• Strong technical knowledge of computer hardware, software, networks, and troubleshooting methods.
• Ability to lead a support team, delegate responsibilities, and develop employees.
• Strong analytical and problem-solving skills, including evaluating information and determining appropriate solutions.
• Excellent written and verbal communication skills, including the ability to explain technical issues to nontechnical users.
• A customer-service mindset with a patient, professional, and collaborative approach.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based tools.
• Strong organizational skills and the ability to manage multiple tasks, meet deadlines, and adjust to changing priorities.
• Ability to work independently within company guidelines and collaborate effectively across teams.
• Sound judgment, initiative, and the ability to remain calm under pressure.
• Ability to learn, retain, and apply company procedures and locate resources when needed.
• Ability to travel to other locations and access equipment as required.

Responsibilities

• Oversee daily IT support activities, assign tasks, and prioritize requests for help desk technicians.
• Install, configure, connect, and update computers, hardware, software, and other technology devices.
• Diagnose and resolve hardware, software, and network issues.
• Provide hands-on technical assistance and guidance for escalated support requests.
• Communicate with employees and other users to understand technical concerns, explain solutions, and provide updates.
• Coach, mentor, and develop help desk technicians to strengthen technical skills and service quality.
• Manage team challenges and resolve conflicts professionally.
• Ensure support activities align with company policies, procedures, and operational priorities.
• Identify opportunities to improve troubleshooting practices, team efficiency, and the user experience.
• Coordinate support across company offices and customer locations, traveling as needed.
• Perform additional responsibilities as needed to support successful business operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed