Information Tech Support Specialist, I.T (FT)

Montage International•USA - UT - Montage Deer Valley, UT

About The Position

The Information Technology Support Specialist ensures proper computer operation so end users can accomplish business tasks. The role receives, prioritizes, documents, and resolves end-user help requests using diagnostic and request-tracking tools, and may require in-person, hands-on desktop support. The specialist also supports guest internet connections and other IT-related requests.

Requirements

Bachelor’s degree in Computer Science or a related degree preferred.
Familiarization with VMware virtualization.

Nice To Haves

One year of previous hotel technology experience.
VDI experience.
CHTP, A+, MCP, MCSE/MCSA, Network+, or related certifications.

Responsibilities

Respond courteously to incoming end-user help requests by telephone and email.
Document end-user identification and contact details, department, and the nature of each issue.
Record, track, and document troubleshooting decisions and actions through final resolution.
Test fixes to confirm issues are resolved and follow up after resolution.
Support guest calls about internet connections and other IT-related requests.
Provide hands-on desktop support, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Use diagnostic utilities and available online or internal resources to troubleshoot and resolve issues.
Install anti-virus software.
Perform preventive maintenance, including checking and cleaning workstations, printers, and peripherals.
Troubleshoot and support mobile devices.