Information Technology Support Manager
Liberty Healthcare Corporation•Lower Merion Township, PA
•Hybrid
About The Position
Liberty Healthcare Corporation seeks to hire an experienced healthcare information technology professional for an available full-time System Support Manager role.
Requirements
- Experienced healthcare information technology professional
- Management experience
Responsibilities
- Manage technology support services for approximately 1,000 geographically dispersed end users
- Ensure a high level of responsiveness and customer satisfaction with IT support services
- Manage and develop a team of desktop support analysts and IT specialists
- Ensure the timely deployment of technology to new and existing staff
- Proactively identify technology-related risks and develop and manage mitigation plans
- Effectively manage the flow of requests for support and service
- Partner with organizational leadership and end users to identify opportunities for system improvements
- Assess the severity of issues and prioritize responses
- Analyze patterns to identify root causes and improvement opportunities
- Develop policies, procedures, specifications, forms, checklists, flowcharts, and support documentation
- Conduct in-person, virtual, and recorded training sessions for end users
- Continually evaluate current processes to identify areas for increased value, additional efficiency and cost savings
- Prepare various standard and ad hoc reports
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- FSA
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
