Information Technology Support Analyst

Mayvin, Inc•Alexandria, VA

1d•Onsite

About The Position

We are seeking a skilled Information Technology Support Analyst to support and maintain corporate and contract IT infrastructure across multiple locations in Northern Virginia. This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and can independently troubleshoot, maintain, and improve end-user systems and network operations. Must be a US Citizen. Must have the ability to obtain a Secret Clearance.

Requirements

Minimum of 1 year experience working in an entry-level IT position or similar
Minimum of 3 years experience performing Windows based IT troubleshooting or similar
Understanding of Cybersecurity practices and security implementation
Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration (Excel, Outlook, SharePoint, etc.)
Working knowledge of Windows server environments and Active Directory
Demonstrated ability to work with and troubleshoot IT hardware and software including computers, switches, routers, printers, and their related COTS
Working knowledge of network engineering tasks, DNS, DHCP, subnetting, and general architecture
Demonstrated drive to learn IT fundamentals and develop expertise in cybersecurity, networking, information security and administration in support of government related projects
Ability to handle multiple tasks simultaneously and switch between tasks quickly
Strong communication, organizational, creative, analytical, and problem-solving skills
Good interpersonal and presentation skills for interacting with team members, clients, and all levels of management
Ability to work in a team environment
Must be a motivated self-starter
Must be a US Citizen
Ability to obtain a Secret Clearance

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, or a related field
Active Secret Clearance
DoD 8570 Baseline IAT Level I + certification(s)
Experience with the U.S. Military, Law Enforcement, or U.S. Government Agencies

Responsibilities

Accept a mentorship to assist the Information Technology (IT) Specialist in providing systems support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines
Provide timely technical support for users and work with them to solve existing problems
Provide training for teams in multi-faceted departments, answer technology questions as needed, complete administrative tasks when required, and fill out documentation when requesting new inventory
Commute short distances between office locations to provide support
Provide support to remote users and escalate issues to supervisors as needed