Information Technology Supervisor 3 (PN 20079216)

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership Respect. This role leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations. The position involves operations of a computer terminal for long periods, potential overtime, and possible travel including overnight stays. The role may also require being on-call 24 hours a day, 7 days a week. The final candidate will undergo a criminal background check and a urinalysis for illegal drug use. The State of Ohio is a drug-free workplace.

Requirements

• 7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.
• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 months') exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.
• Equivalent of Minimum Class Qualifications For Employment noted above.
• Information Technology
• Cloud Computing
• Database Administration
• Cybersecurity
• Network Administration
• Critical Thinking
• Confidentiality
• Continuous Improvement
• Adaptability
• Analyzation

Responsibilities

• Oversee day‑to‑day DevOps activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high‑quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Administer and optimize the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Coordinate cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attends training classes &/or seminars
• Reads literature to keep abreast of & evaluate any emerging trends & technologies.
• Maintain policies related to job responsibilities.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree