Information Technology Supervisor 3 (PN 20079216)

State of Ohio • Columbus, OH

4h • Onsite

About The Position

The Ohio Department of Developmental Disabilities (DODD) is seeking an Information Technology Supervisor 3 for its Division of Information Technology Services (ITS), which supports the safe, efficient, and responsible use of technology throughout the agency. The role leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.

The position oversees application deployments, environments, release schedules, production monitoring, help desk service levels, ServiceNow processes and upgrades, and cybersecurity operational work. It develops and enforces operating policies and procedures, monitors team and system performance, and collaborates with development, infrastructure, security, and business stakeholders. The supervisor also manages team staffing, workload priorities, professional development, and performance evaluations, while promoting operational excellence, risk management, and customer service.

This is a permanent, full-time, unclassified position based at 30 East Broad Street, 13th Floor, Columbus, Ohio. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be required, travel may be required and may include overnight stays, and the employee may be required to be on call 24 hours a day, seven days a week. The work involves operating a computer terminal for long periods. Compensation is $48.93 per hour.

Requirements

• At least 7 years and 6 months of experience commensurate with the job duties, required knowledge, and skills, plus 12 months of experience performing project management functions; alternatively, meet the stated education-and-experience pathway or its equivalent.
• As an alternative to the experience pathway, completion of undergraduate core coursework in computer science, or undergraduate coursework in any major that includes at least one course in an advanced-level computer programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts, plus 5 years and 6 months of related experience and 12 months of project management experience.
• The final selected applicant must undergo a criminal background check.
• The final selected applicant must submit to urinalysis before appointment and test negative for illegal drug use.
• Answers to supplemental questions must be supported by the work experience and education provided on the civil service application.

Responsibilities

• Lead a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.
• Oversee application deployment, environment management, release scheduling, and production-system monitoring.
• Manage help desk ticket queues, service levels, escalation workflows, and customer service standards to ensure timely, high-quality Tier 1 support.
• Oversee administration and optimization of ServiceNow, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee cybersecurity operational work, including vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders on deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Promote operational excellence, proactive risk management, and strong customer service across supported functions.
• Attend training classes or seminars and read literature to keep abreast of and evaluate emerging trends and technologies.
• Maintain policies related to job responsibilities.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid vacation, personal and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed