Information Technology Specialist (Applications Software)

Department of State Headquarters•Arlington, VA

About The Position

The position is located in the Systems Solutions Division (SSD), Office of the Chief Technology Officer, Office of the Executive Director, Bureau of Diplomatic Security. SSD sets policies, guides programs, and establishes standards for Enterprise Applications. It manages the analysis, design, development, and improvement of these applications and provides limited technical support for customer requests to build or update information management systems. The Information Technology Specialist manages projects to design and develop Bureau-wide applications throughout the IT management and development process. The role leads multifunctional development projects, establishes measurable goals in software analysis, design, and development, advises on software development processes, and helps resolve critical issues affecting IT infrastructure configuration. The specialist also analyzes and interprets IT policies, standards, and guidelines to advise on complex IT issues, and evaluates and recommends new or enhanced approaches to IT service delivery to ensure high-quality solutions through testing.

Requirements

U.S. citizenship is required.
Must be able to obtain and maintain a Top Secret security clearance.
Must successfully pass the E-Verify employment verification check.
Must demonstrate the four IT-related competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
At least one full year of specialized experience equivalent to the GS-12 level in the Federal service is required.
Specialized experience must include maintaining and improving software applications in an operational environment; experience with enterprise IT systems and collaboration with stakeholders and leadership to evaluate and facilitate project approvals; and communicating IT project risks to management through written reports.
Experience must be IT-related and may be demonstrated through paid or unpaid experience and/or completion of specific, intensive training, such as IT certification.
Education cannot substitute for specialized experience at the GS-13 level.
Incumbent will be subject to random drug testing.

Responsibilities

Manage projects to design and develop Bureau-wide applications throughout the IT management and development process.
Lead multifunctional development projects and create measurable goals in software analysis, design, and development.
Advise on the software development process and resolve critical issues affecting IT infrastructure configuration.
Analyze and interpret IT policies, standards, and guidelines to provide advice on complex IT issues.
Evaluate and recommend new or enhanced approaches to delivering IT services, using testing to ensure high-quality solutions.
Maintain and improve software applications in an operational environment, including troubleshooting issues, implementing enhancements, and leading tasks to support ongoing system stability.
Collaborate with stakeholders and leadership to evaluate and facilitate enterprise IT project approvals.
Communicate IT project risks to management through written reports.