Information Technology Specialist (Sys Admin)

U.S. Agency for Global Media•Miami, FL

About The Position

This position is in the Office of Cuba Broadcasting (OCB), Information Technology Directorate. Its purpose is to ensure effective deployment, maintenance, and operation of hosted services and infrastructure components, including identifying requirements, vulnerabilities, and risks that support the agency’s technical infrastructure. The specialist analyzes requirements, evaluates solutions, plans projects, procures resources, and implements, tests, and deploys selected solutions. The role supports hosted applications, services, infrastructure components, and related on-premises infrastructure. It also involves cloud system administration, currently within Microsoft Azure; security configuration monitoring; disaster recovery and business continuity; FISMA compliance and risk assessment; audit documentation; and advising division management on platform issues and strategic goals. The specialist keeps current with technical developments, recommends training for themselves and their team, and attends conferences to learn about security methods.

Requirements

  • One year of specialized experience equivalent to at least the GS-12 level, directly related to this line of work.
  • Experience in cybersecurity principles, including threat detection, incident response, and compliance with standards such as FISMA.
  • Technical project management skills applying multifaceted hosted systems to resolve information technology issues.
  • Experience managing and supporting servers and cloud services.
  • Experience using cloud platforms such as Microsoft Azure, including cloud deployment and management.
  • Must be a U.S. Citizen or U.S. National.
  • If a male applicant born after December 31, 1959, must be registered for the Selective Service.

Responsibilities

  • Identify directory services, domain infrastructure services, and applications suitable for offsite hosting for fiscal, business continuity, or disaster recovery reasons.
  • Apply system administration processes, techniques, and methodology within a cloud ecosystem, currently Microsoft Azure.
  • Analyze requirements, evaluate solutions, plan projects, procure resources, and implement, test, and deploy selected solutions.
  • Maintain, troubleshoot, and repair hosted applications, services, infrastructure components, and related on-premises infrastructure.
  • Monitor and validate security configurations, including setting up alerts for changes, malfunctions, unauthorized access, or intrusions.
  • Promote disaster recovery and business continuity by educating management on hosted service options and ensuring IT infrastructure reflects sound principles.
  • Keep up with technical developments and apply relevant innovations to projects.
  • Recommend training for self and team and attend conferences to learn new security methods.
  • Assess FISMA compliance, determine risk profiles, and develop contingency, continuity, incident response, and mitigation plans.
  • Complete and update compliance forms for audits.
  • Advise division management on platform issues and help develop strategic goals.
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