Information Technology Specialist - Police Department

City of Prescott • Prescott, AZ

1d • $31 - $38 • Onsite

About The Position

The Information Technology Specialist supports police and dispatch operations by troubleshooting technology and installing and maintaining hardware and software. The role supports public safety applications and databases, provides user assistance and training, manages software access and accounts, and works with the Police Department, the Information Technology Department, and public safety software vendors. Work takes place in a standard City office and at other facilities and locations, with occasional delivery of equipment to work sites.

Requirements

• Bachelor's degree in Computer Science or a related discipline, plus two years of progressively responsible experience in computer science; or an equivalent combination of education, experience, and training that provides the necessary knowledge and abilities.
• Possess and maintain a valid Arizona driver's license.
• Knowledge of Microsoft Windows desktop operating systems and supporting software.
• Knowledge of TCP/IP networking.
• Skill in administering desktops and computer applications, troubleshooting and problem-solving, repairing equipment, and installing applications.
• Skill in resolving support, hardware, and software application issues.
• Skill in developing, defining, monitoring, and communicating problem-solving methods to support high customer satisfaction and service.
• Organizational skills.
• Verbal and written communication skills for technical, non-technical, and administrative purposes.
• Ability to manage projects, pay attention to detail, multitask, and be flexible.
• Ability to establish and maintain effective working relationships with City staff, vendors, and other IT professionals.
• Ability to lift and carry equipment and materials weighing up to 50 pounds, operate standard office equipment and a City vehicle, and communicate clearly in person and by telephone.

Nice To Haves

• Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics, and other public safety software systems.

Responsibilities

• Support, implement, and maintain software applications and databases used in City operations, including public safety and dispatch applications.
• Provide technical assistance for new and modified programs and applications; respond to user assistance calls and meet with users about software issues and advancements.
• Import and export data and assist with analytics and reporting.
• Test programs, identify problems, develop solutions, debug programs, prepare sample reports, and verify user satisfaction.
• Set up computer systems and associated hardware, including printers, scanners, and modems.
• Support and troubleshoot equipment used in the field and in police vehicles.
• Install, configure, and manage software applications; perform hardware and software diagnostics.
• Manage police and dispatch software access and account maintenance, including password resets.
• Liaise among the Police Department, Information Technology Department, and public safety software vendors.
• Provide end-user training as needed.
• Perform other duties as assigned.

Benefits

• Paid time off up to 25 days in the first year of employment.
• 10 paid holidays and one floating holiday per year.
• Free employee-only medical, dental, vision, short-term disability, and life insurance coverage.
• Pension and long-term disability through the Arizona State Retirement System.
• Supplemental benefits, including deferred compensation plans and additional life insurance.
• Complimentary mental health and wellness services, including an Employee Assistance Program, a Calm subscription, and health coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level