Information Technology Specialist

Arizona Humane Society • Phoenix, AZ

1d • Hybrid

About The Position

The Arizona Humane Society is looking for a passionate and skilled Information Technology Specialist to join our team at our Papago Park Campus! This full-time opportunity works Monday–Friday, 8:00 AM–5:00 PM, with occasional evenings and weekends as needed to support, upgrade, and maintain the technology that helps power our lifesaving mission. If you're a tech professional who enjoys solving problems, improving systems, and making a meaningful impact behind the scenes, we'd love to hear from you. Apply today and help keep the technology running that enables us to care for thousands of animals every year!

Requirements

• High school diploma and relevant IT certifications (e.g. MCITP, MCSE, etc.).
• Excellent time management, adaptability, judgment and decision-making skills are required.
• Very strong team player, able to assimilate into a high-performing team.
• Must possess strong interpersonal communication skills and ability to build relationships with employees at all levels.
• Must have a good working knowledge of computers, software, operating systems and local area networks.
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.

Nice To Haves

• Associates Degree in an information technology area and relevant IT certifications OR a Bachelor's Degree in an information technology area preferred.
• At least one year of experience supporting business users in a hybrid Microsoft-centric environment.
• Network troubleshooting experience a plus.

Responsibilities

• Provide exceptional customer service and quality IT support to empower team members across the organization to use technology efficiently and effectively in support of our lifesaving mission.
• Provide technical assistance for workstations, laptops, thin clients, printers, peripherals, and other technology systems through in-person, remote, phone, and email support.
• Install and configure hardware and software.
• Diagnose and resolve technical issues.
• Respond to service requests.
• Document completed work.
• Assist with IT projects.
• Provide support for the organization's phone system.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED