Information Technology Specialist

PACIFIC CATARACT & LASER INSTITUTE•Chehalis, WA

2d•$27 - $28•Onsite

About The Position

In a positive and cheerful manner, support our doctors and clinical staff to provide an outstanding patient experience. This is accomplished by assisting in the smooth operation of PCLI’s computers and computer network in support of the various departments of PCLI. Computer problems frustrate everyone and your calm, cheerful voice will help lower the stress in a very stressful situation.

Requirements

Proficient in Microsoft Windows Desktop Operating systems
Ability to learn independently from manuals and/or experimentation
Excellent written and verbal communication
Excellent organizational skills
Pleasant, cooperative, caring attitude
The ability to work with a team to set and achieve common goals
High School Diploma or GED
Two years of previous computer support experience
Computer certification examples: A+, Network +, MCP
Ability to drive a vehicle
Ability to fly in small aircraft

Nice To Haves

MCSA Certification preferred
Associate’s degree in computer science or computer related field preferred

Responsibilities

Provide Level 1 technical support services to the staff of PCLI in a manner compatible with both the smooth flow of patient services and the timely processing practice information for end-user problems and questions reported to the IT Help Desk.
Maintain the IT Department ticketing system and knowledge database containing problems and resolutions.
Develop and maintain a working knowledge of key systems and programs used in all PCLI facilities, the purpose they serve, and their importance in company functions.
Configure and install new computer hardware or software for use with the corporate network and computer medical equipment. Install and maintain new communications or audio/visual equipment. This may include travel to any PCLI branch.
Assist with the day-to-day management of the computer systems including maintenance of computers, printers, and other IT Department responsible equipment.
Other duties as required by the IT Director.
Travel REQUIRED (can be up to a week at a time) with transportation in company vehicles and aircraft.