Information Technology Specialist

Fidus Systems•Ottawa, ON

12h•CA$90,000 - CA$110,000•Hybrid

About The Position

As a key member of our IT team, the IT Specialist manages the systems and services that power Fidus, blending frontline support with Azure, security, and AI enablement work. The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything from endpoint management to identity and cloud administration.

Requirements

Minimum of 5-7 years of experience in a similar IT position, where some years have experience at similarly sized organizations (approximately 50-250 employees)
Post-secondary education in a computer-related field or the equivalent related work experience
Strong hands-on experience administering Azure and Microsoft 365 environments
Experience leading or supporting organizational AI enablement and deployment (rollout, adoption, agentic enablement and responsible-use practices)
Solid working knowledge of security concepts, and familiarity with compliance and cybersecurity frameworks
Working knowledge of Linux systems (Ubuntu, Red Hat) and command-line administration
Experience working with IT ticketing systems
Experience with IT hardware provisioning
Excellent customer service and communication skills
Fluency in English is required (spoken and written) for audits and client communication
Strong diagnostic and problem-solving skills
Can manage and prioritize multiple tasks, very organized with a good attention to detail
Ability to document processes, configurations, and incident responses in a detailed and organized manner
Self-motivated with the ability to work independently and as a member of a team
Able to shift schedule to work the odd evening or weekend to repair critical systems/components or perform upgrades/fixes outside of business hours
Ability to obtain security clearance to work within Canadian and US government contract requirements (Existing security clearance an asset)

Nice To Haves

Existing security clearance

Responsibilities

Onsite in our Kanata office 4 days per week
Share ownership of IT help desk operations alongside the IT team, ensuring prompt and professional resolution of support tickets, setting priorities, and closing tickets with excellent customer service
Lead organizational AI enablement and deployment, including rollout, adoption support, agentic enablement, and safe/compliant use of AI tools across the business
Administer and maintain our Azure and Microsoft 365 environment, including Entra ID, Intune, Defender, Purview, Sentinel, Exchange Online, and related Azure services
Share ownership of IT-related onboarding and offboarding processes and tasks
Provide hands-on IT support to end users, including software and hardware troubleshooting
Hardware provisioning, including Autopilot deployments and asset tracking
Monitor and maintain Windows OS, Office 365, and Linux (Ubuntu, Red Hat), with some Mac support
Champion identity system integrations, driving SSO and SCIM everywhere, and automated project-level ACL for JIT access
Apply security best practices across identity, endpoints, and cloud, and support compliance and cybersecurity requirements
Create and maintain documentation for IT processes, configurations, and security training logs
Embraces AI as part of a modern toolkit to improve efficiency and output quality