Specialist Information Technology

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT • Elgin, IL

1d • $25 - $25 • Onsite

About The Position

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a Specialist Information Technology who exemplifies that mission and wants to work for an organization that makes a difference.

Requirements

• 2 years of IT Experience preferred
• Ability to do computer data entry
• Ability to lift IT hardware for installation (up to 50 lbs)
• Ability to bend, stoop, climb stairs, etc. for installation of IT hardware
• Competency with word processing, spreadsheets and database software.
• Strong organizational, analytical, computer, oral and written communication skills.
• Ability to multi-task
• User of employee personal automobile
• Must have a valid driver’s license.
• Automobile liability insurance sufficient to meet minimum requirements as defined in AID’s Personnel Policies
• Attend in-service trainings as required
• Interact with clients, staff and visitors in a professional manner.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• User support and customer service on AID supported computer applications and platforms.
• Troubleshoot problems and advise on the appropriate action.
• Primary contact for help desk issues.
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Identify and respond to situations requiring urgent attention
• Follow standard help desk procedures, logging all projects, tasks and assignments
• Assist in maintenance and development of AID software.
• Responsible for managing Essential Learning system.
• Assist user issues with electronic client record
• Assist in planning and implementation of IT projects
• Provide support to end users of software
• Create and test images for PC’s.
• Install images to other PC’s
• Assist with the setup, move and configure PC’s, hardware and software for users
• Assist with maintaining of inventory of all IT equipment
• Assist in maintenance of phone systems: add phones, voice mails and assist with phone switch maintenance
• Assist with hardware troubleshooting: Routers, switches and other data/telecommunications equipment
• Maintain and collect money from AID Payphones
• Provide backup to Administrator – IT Systems
• Provide backup to Administrator – IT Network

Benefits

• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level