Information Technology Specialist (INET)

Federal Emergency Management Agency•Emmitsburg, MD

About The Position

The Information Technology Specialist serves in the Resilience, National Preparedness Directorate, National Disaster & Emergency Management University at FEMA. The role involves managing web technologies and related information systems, including Web-based and SharePoint applications. The ideal candidate has experience developing web applications with Visual Studio, .NET, HTML, C#, JavaScript, SQL Server, and SharePoint, as well as installing and configuring software, monitoring and optimizing performance, maintaining security compliance, managing changes, and documenting systems. The position performs Web Manager duties that encompass technical consultation, content implementation and quality, adherence to industry and agency standards, development of functionality, database management systems and communications technologies, security maintenance, and user instruction and support. The specialist also advises programmers and analysts on developing, testing, and implementing web-related programs, and reviews and recommends upgrades to web-related IT infrastructure. All FEMA employees have recurring emergency-management responsibilities and may be recalled at any time. Emergency operations may involve irregular hours, work outside the official duty station, duties beyond the position description, and extensive travel with little advance notice. Employees may need to deploy or relocate for extended periods to emergency sites with austere and operationally challenging conditions. The position requires a three-week, in-person training course in Emmitsburg, Maryland, within six months of onboarding; FEMA covers travel expenses. Future promotion depends on performance at a higher level, continuing organizational need, and administrative approval.

Requirements

U.S. citizenship is required.
Successfully pass and maintain a Public Trust/High background investigation; this may include a credit check and review of financial issues and certain criminal offenses or illegal drug use.
Selective Service registration is required, if applicable.
Current federal employees must meet time-in-grade requirements, including 52 weeks at the next lower grade or equivalent grade band.
Must be able to obtain and maintain a Government credit card.
Must be able to deploy with little or no advance notice anywhere in the United States and its territories for an extended period.
Demonstrated IT-related experience in attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
For GS-11: one year of specialized experience equivalent to at least GS-09, including ensuring reliability of Web-based and SharePoint applications; coordinating with stakeholders to exchange information and resolve issues; installing and configuring system software; and monitoring performance and maintaining system documentation.
For GS-12: one year of specialized experience equivalent to at least GS-11, including managing and enhancing Web-based and SharePoint applications; coordinating with stakeholders to resolve technical issues; installing and configuring software to ensure system reliability and security compliance; and monitoring performance and providing feedback on system documentation.
No educational substitution is available; applicants must meet the stated experience qualifications.
If selected, must attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding.
Must disclose current or recent political appointee service in specified Executive Branch positions to Human Resources, if applicable.
Must complete an Optional Form 306 and certify application information before entry on duty if given a conditional offer.

Nice To Haves

Experience developing web applications using Visual Studio, .NET, HTML, C#, JavaScript, SQL Server, and SharePoint.
Experience installing and configuring software, monitoring and optimizing performance, security compliance, change management, and documentation.

Responsibilities

Perform Web Manager duties, including technical consultation and oversight of content, quality, and style.
Ensure adherence to industry and agency standards for web technologies.
Develop new web functionality, including work involving database management systems and communications technologies.
Maintain web security and assist with user instruction, education, and support.
Consult with programmers and analysts on development, testing, and implementation of new or modified web-related programs.
Review web-related IT infrastructure and recommend upgrades.
Install and configure software, monitor system performance, and maintain system documentation.
Coordinate with stakeholders to exchange information and resolve technical issues.