Information Technology Specialist (INET)

Federal Emergency Management Agency•Emmitsburg, MD

About The Position

The Information Technology Specialist serves in the Resilience, National Preparedness Directorate, National Disaster & Emergency Management University. The role focuses on managing and supporting web-based and SharePoint applications and related information technology systems. Typical work includes web management and quality oversight; developing and maintaining functionality, databases, and communications technologies; ensuring security; and helping users through instruction and support. The specialist also advises programmers and analysts on web technology development, testing, and implementation, and reviews proposed upgrades to web-related IT infrastructure. FEMA employees have regular and recurring emergency management responsibilities. Positions may be recalled around the clock for emergency operations, which can involve irregular hours, work away from the official duty station, and duties outside the normal position description. Extensive travel with little advance notice may be required, including extended deployments to austere and operationally challenging locations. The selected employee must attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding; FEMA covers travel expenses.

Requirements

U.S. citizenship.
Successfully pass and maintain a Public Trust/High background investigation; this may include a credit check and review of financial matters and certain criminal offenses or drug-related conduct.
Register for Selective Service, if applicable.
Current federal employees must meet time-in-grade requirements.
Ability to obtain and maintain a Government credit card.
Ability to deploy with little or no advance notice anywhere in the United States and its territories for an extended period.
IT-related experience demonstrating attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
For GS-11: one year of specialized experience equivalent to at least GS-09, including ensuring reliability of web-based and SharePoint applications; coordinating with stakeholders to exchange information and resolve issues; installing and configuring system software; and monitoring performance and maintaining system documentation.
For GS-12: one year of specialized experience equivalent to at least GS-11, including managing and enhancing web-based and SharePoint applications; coordinating with stakeholders to resolve technical issues; installing and configuring software for reliability and security compliance; and monitoring performance and providing feedback on system documentation.
No educational substitution is available; applicants must meet the experience qualifications.
If selected, complete a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding.
Current or former political appointees in specified Executive Branch positions within the past five years must disclose that information to Human Resources.
Provide a resume with the required employment dates, duties, accomplishments, skills, hours worked per week, and federal grade, series, and grade dates where applicable.

Responsibilities

Perform web manager duties, including technical consultation and oversight of content, quality, style, and adherence to industry and agency standards.
Develop new web functionality and support database management systems and communications technologies.
Maintain web security and provide user instruction, education, and support.
Consult with programmers and analysts on developing, testing, and implementing new or modified programs related to web technologies.
Review web-related information technology infrastructure upgrades and make recommendations.
Ensure the reliability of web-based and SharePoint applications; coordinate with stakeholders to exchange information and resolve issues; install and configure system software; monitor system performance and maintain documentation (GS-11 specialized experience).
Manage and enhance web-based and SharePoint applications; coordinate with stakeholders to resolve technical issues; install and configure software for system reliability and security compliance; monitor performance and provide feedback on documentation (GS-12 specialized experience).
Be available for emergency management recall and deploy with little or no advance notice to locations in the United States and its territories for extended periods.
Attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding.