Information Technology Specialist, IT Department - Support Services Center

Shreve Memorial Library•Shreveport, LA

8d•Onsite

About The Position

Under the supervision of the Area Manager of Information Technology, an Information Technology Specialist is responsible for a variety of complex operations as well as coordination duties; including troubleshooting, onsite and remote support; computer systems, servers, software, configuration and maintenance of all IT-related equipment and processes. Performs related and other work as required.

Requirements

High school diploma or equivalent.
Successful completion of an Associate’s degree in computer science or information technology from an accredited university or college OR 3 years of paid directly related experience may substitute for the certification/college coursework requirement.
Comprehensive knowledge of computer hardware, including desktops, laptops, monitors, printers, mobile devices.
Good knowledge of basic networking fundamentals, including WAN, DNS, IP addresses, DHCP, wireless, etc.;
Good knowledge of computer operating systems, including current Microsoft Windows versions;
Good knowledge of application software, including Microsoft Office, antivirus applications, etc.
Skills to understand and follow complex written and oral instructions.
Skills to establish and maintain effective working relationships with employees, vendors, and the public.
Skills to use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees and vendors.
Skills to deal with multiple and extra unexpected tasks simultaneously.
Skills to establish good patron and staff rapport.
Skills to communicate effectively, orally and in writing, to groups and individuals.
Skills to learn how to use specialized equipment, software, and resources.
Ability to remain versatile in managing different types and severities of IT-related issues.
Ability to relate and communicate effectively with the public, staff and vendors.
Ability to understand and troubleshoot integrated library system-based services and databases.
Ability to accept constructive criticism and build.
Ability to keep records, make reports and maintain files.
Ability to utilize help desk, remote access and systems management software.
Ability to learn to manage computer images for mass deployment and disposal.
Ability to diagnose, troubleshoot and isolate complex components of networks, resources and services.
Ability to support printers, scanners, telephones, multifunction devices and fax machines.
Ability to learn functions, operate and perform basic maintenance on devices and specialized applications.

Nice To Haves

Experience with troubleshooting printers, copiers, coin\bill vending devices for copiers;
Experience installing, troubleshooting, diagnosing, and repairing desktop and laptop computer hardware;
Working knowledge of networking and basic troubleshooting of networking devices (such as switches and wireless access points);
Experience configuring and managing users within Active Directory.
Experience installing, configuring, and maintaining desktop applications such as MS Office products and antivirus software
Experience creating, deploying, and managing desktop computer images;
Experience with the operations of network security appliances and devices;
Experience working with VOIP telephony.

Responsibilities

Responsible for assisting in the day-to-day activities of the Information Technology department’s operations.
Verifying the operability of the computers, servers, phones and networking for all of the Library’s 22 locations.
Replacing new equipment, resetting passwords, Help Desk activities, offering remote and onsite assistance, troubleshooting applications, updates, performing upgrades, and dealing with service outages.
Participate in cross-training with other IT staff members.
Installs, troubleshoots, and maintains hardware and software of public and staff computers.
Assists with training of other staff members.
Assists in maintaining records and statistics as required.
Installs, troubleshoots and configures information technology-related equipment, software and services.
Coordinates with service providers for assistance with equipment, services and support.
Manages security patches for computer applications and operating systems.
Participates in entry tasks to the asset inventory database.
Deploys and retires IT equipment.
Meets monthly with supervisor to review work plan.
Attends meetings of appointed committees, workshops and conferences.
Performs other duties as required.